Sales Operations Manager
Full Potential Solutions, Inc
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Full Potential Solutions is in need of an Operations Manager, candidate must have been exposed to extensive Outbound Sales, B2B Sales or leads generation type of business.
As an Operations Manager, you would be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. You will oversee and drive the performance and continuously improve overall client experience and results. You will drive the efficiency and profitability of a core program/LOB while also ensuring there is successful execution in the interconnected operations across the enterprise. This includes creating a world-class set of delivery centers which translate into a premium client experience, loyalty, and retention in a way that maximizes customer and shareholder value.
Responsibilities:
- Responsible for managing call center operations activities including day-to-day operations, training, and quality for one or more accounts/programs/LOB's that contribute to the acquisition, satisfaction, and retention of client contracts/agreements
- Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated by the primary client in conjunction with FPS through active coordination with various Operations and Support teams (i.e. Quality, Training, Human Resources, I.T., etc.)
- Establishes policies, procedures, product and service standards to ensure quality and efficiency as well as compliance with regulations and company policy
- Partner with site leadership to ensure compliance with operational governance and business strategy including performance management, incentive management, coaching effectiveness, and employee retention
- Strong time management, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives
- Strong communication skills and demonstrated experiences as a collaborator who has built successful relationships and influenced across the business lines to drive results
- Facilitator and developer of high performing team members to meet or exceed business goals and/or objectives, while fostering a team atmosphere Manages budget and financial goals
- Manages the program efficiently and effectively and adds value to the overall company growth and success
- Adapt departmental plans and priorities to address business and operational challenges
- Perform supervisory audits as necessary
Trình độ tối thiểu
- Minimum 10 years of experience in the call center industry; 5 years at a managerial level
- Candidate must have a very strong Operations Dialer and Sales Outbound managerial experience as the gatekeeper.
- Proven track record in managing an operation with a minimum of 200 FTEs in a Customer Service or Sales
- Solid experience in scaling an operation over time, which includes recruitment & change management processes
- Proven record of financial/business management, including management of multi-million dollar P&L
- Humble but assertive; pro-active; solution-oriented; problem-solving skills; great coach
- Objective and data-oriented, exposure to concepts such as Six Sigma, LEAN (preferable)
- Strong leadership and people management skills
- Competitve benefits package awaits to those who will be chosen for the role.
- Experienced Operations Managers are encouraged to apply as this role can be expanded to a Senior role
Stay Safe, Stay Home. Amidst the enhanced community quarantine in Luzon, the entire FPS Manila Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization direction in the future.
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Hoàn thành khoá học nghề
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Ortigas Center, Pasig, Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- http://www.fpsinc.com