Senior System & Network Administrator  

Be a part of a growing ITO-KPO company and work with an organization who will hone your skills and value your talent! A successful candidate for this role is someone who values his work, a self-starter and excels in client servicing.

Overview of Responsibilities

• Define the system architecture and implement it using the best IT practices.
• Define the Network architecture and implement it using the best IT practices.
• Monitor the IT infrastructure (Servers, storage, network, etc.) and application using different monitoring tools.
• Manage incident/request assigned to the L2 support team
• Determine the most effective manner to resolve client’s technical issues. Engages in research and in-depth troubleshooting to resolve technical issues
• Document customers and problem information in the ticketing system
• Update tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job
• Verify suggested solutions, and effectively resolve the customer’s issues through verbal or email follow up

This role is for direct hire

• Minimum 7 years work experience as System & Network engineer
• Strong interpersonal, analytical, and problem-solving skills
• Strong verbal and written English communication skills
• Must be self-motivated, committed, and willing to learn
• Must be a true team player with a commitment to success and will be able to thrive in a fast-paced environment.
• Amenable to work in shifting schedule if required
• Must have strong Experience in installing, trouble shooting and maintaining:
  • Windows server (2003,2008,2012,2016)
  • Unix/Linux environment as well as open source applications
  • Virtualization technology (VMWARE, HYPER V, Open stack)
  • Cloud solution (AWS, AZURE, Gcloud)
  • Database (MSSQL, MySQL, Postgresql)
• Experience in managing vendors (ISP, Hardware vendor)
• Strong experience in LAN/WAN (router, switches, firewall, load balancer, etc.)
• Strong experience in security
• Experience in ITIL and project management
• Microsoft MCDBA, MCSE, MCP, Cisco CCNA, ITIL v3 certification is an advantage.