IT SERVICE DESK QA ANALYST
Euroasia Executive Search, Inc.
- Muntinlupa, PhilippinesNorthgate Cyberzone Northgate Avenue , Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The IT Service Desk QA Analyst will primarily conduct performance monitoring of the managed services team and ensure continuous improvement in the process. The shortlisted candidate for this role will join a highly progressive young company and will work hand in hand with the Service Delivery Manager to ensure the high quality of service delivered to its clients.
The main responsibilities of this position are in the areas of:
- Process improvement – Conduct process review, develop process, documentation and continuous process improvement
- Performance monitoring – Conduct regular audits on ticket handling procedures including service desk communications (email or voice). Gather and validate work performance data.
- Reporting – Data gathering and validation, report generation and presentation
- Training – Conduct training on all applicable IT service desk processes
This role is for direct hire.
Trình độ tối thiểu
- At least three years of related IT Service Desk QA experience
- Strong analytical skills and able to identify strengths and weaknesses of a system
- Thorough understanding of the Service Desk and its process life cycle
- Strong documentation skills and mindset
- Excellent English communication skills
- Detail oriented and well organized
- Basic understanding of server and networking technology
- Flexible to adjust work schedule when necessary
- Very keen to details
- Exercises good judgment
- Personable and approachable
- ITIL certification is desirable
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Network Administration
- Incident Management
- SERVER Administration
- Technical Support
- Information security
- Computer System Administration
Khóa học ưa thích
- Technology [Information Technology]
- Management Information Systems and MS Computer Science
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Northgate Cyberzone Northgate Avenue, Alabang, Muntinlupa, Metro Manila, Philippines
- Ngành nghề
- Staffing / Recruiting
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://eesiphilippines.com/
Về Euroasia Executive Search, Inc.
The EESI Advantage
Experience: Benefitting from EuroAsia Manpower Services' 30 years of experience in recruitment, EESI brings pragmatic and adapted solutions for every HR management concern.
Professionalism: We are defined by the relationships we build with our clients. We are proactive in ensuring that the search stays on schedule and the client is satisfied with the quality of the overall recruitment process.
Network: We bring in a strong network of candidates and a wide range of manpower: from regular employees to executives and from local to international profiles.