Customer Service Representative (International Account)
ECX Direct (Business Solutions)
- Parañaque, PhilippinesG/F PAMCOR compound, Brgy.St.Nino, Paranaque, Pascor Drive , Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Trình độ tối thiểu
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Fluent in English
Đặc quyền và lợi ích
- Flexitime
- Paid Sick Leave
- Medical / Health Insurance
- Maternity & Paternity Leave
- Paid Holidays
Kỹ năng cần thiết
- Sales and Marketing Knowledge
- Problem Sensitivity
- Customer Service
- Reading Comprehension
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Pascor Dr, Metro Manila, Philippines
- Ngành nghề
- Logistics / Procurement
- Vị trí đang tuyển
- 6 vị trí tuyển dụng mới
- Trang web
- https://www.ecxbiopharma.com
Về ECX Direct (Business Solutions)
ECX Direct, Inc., a leading provider of business back room services, is founded on three things: people, technology, and transformational growth. We are a modern-day outsourcer that is progressive and flexible, and quick to respond to our clients’ unique and changing needs. We aim to free companies from business tasks which are not their core competencies and take up too much of their time and energy. This way, we are able to pave a smoother path for them moving forward and achieving their business goals.
Reinvent your company with ECX and outsource complex and time-consuming business processes in order to focus on more meaningful innovation. With our help, you’ll be able to free up much of your valuable time and resources, and concentrate more on managing your firm in today’s incredibly competitive industry.
We abide by a one-of-a-kind approach that focuses on growth, serving as a solid bridge between people and technology, and delivering unmatched expertise in today’s digital age of customer service. It is our goal to not only support the business of our clients, but to boost growth, spark innovation, drive revenue, and enhance customer service through proper training and guidance.