Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

Customer Experience Assistant | Casual  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Toàn thời gianFULL_TIME

Đã hết hạn 4 years ago

2020-04-29T16:00:00+00:00
Công việc đã đóng.

Miêu Tả Về Công Việc

Customer Experience Assistant (Casual)

  • Respond to live customer enquiries via live chat
  • Manage all customer questions on social media direct messages Facebook and Instagram
  • Manage customer service communications daily which includes
    • organising exchanges/refunds or faults to be replaced
    • keeping an accurate log of all faulty pairs/returns and key issues from customers
    • organising credits-coupons for customers if necessary
    • managing fraud cases
  • Monitor and respond to all reviews on Product Review, Google Reviews and Facebook Reviews
  • Customer Service Monthly report includes retention rates and NPS score
  • Managing wholesale enquiries:
    • Receive wholesale enquiries via HappyFox
    • Send to CEO for approval (CEO confirm which Terms and Conditions, Currency and Margin)
    • Send wholesaler Terms and Conditions, Currency and Margins
    • If stockist signs Terms and Conditions send to CEO and email the Stockist Supply Chain Manager, Bookkeeper and Marketing Director emails details so they can process orders, assist with marketing and oversee payments
    • Set up a wholesale account on woo-commerce for Stockist
  • Yotpo and website approval of customer reviews daily customer
  • Monthly coupon-product sales tracking
    • Give a Pair sales (tracking monthly)
    • Coupons
    • Bundle Packs

Trình độ tối thiểu

  • At least 2 to 3 years of relevant experience for the role
  • Must have experience in handling an e-commerce/retail account
  • Must have experience in basic social media management and chat
  • Has excellent communication skills and with an outgoing personality, confidence, leadership skills and creativity.
  • Comfortable to handle phone, chat and email communication in a professional way

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Once in a while
Địa chỉ văn phòng
15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Ngành nghề
Business Process Outsourcing
Vị trí đang tuyển
15 vị trí tuyển dụng mới
Trang web
https://eastvantage.com/

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Về Eastvantage Business Solutions Inc.

Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless. Share the passion Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home. We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being. Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity. Why join us? Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators. Benefits We offer challenging roles in a fast-growing international team Work-life balance environment We have a no-nonsense culture and direct interaction with our clients Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center What are we good at? Work hard and play hard! We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family. To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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