Business Development Officer  

As a Business Development Officer at DOKU, you will :

• Present, promote, sell, and negotiate products/services with accurate information (e.g. product feature, pricing, and fee).
• Responsibility to acquire and onboard new merchants.
• Analyze the territory/market's potential and identify new potential business with new merchants.
• Increase merchants transactions & sales volume, e.g. by doing analysis merchant's needs, do upselling and suggesting upgrades or additional features to meet their requirement.
• Maintain relationships with existing merchants.
• Assist the integration process for partners onboarding so that the production process is in line with the timeline for immediate LIVE production.
• Assist merchants in any issues/requests; Understand the problems and challenges of merchants and identify ways the business could be better address those heads.
• Update merchant database in CRM.
• Handle administrative works related to merchant's data (e.g. craft new sales proposals and contract renewals).
• Prepare periodic reports for sales activities.
• Collaborate with internal team to find solutions related to merchants and create merchants satisfaction.
• Be the face of DOKU to the merchants and be their partner of choice.

• Min. Diploma/Bachelor's degree in Marketing, Business Management, Economics, or Accounting.
• Fluent in Mandarin (oral & written).
• Fluent in English (oral & written).
• Familiar with B2B Sales and Market Analysis.
• Have min. 2 years of working experience in digital marketing, an e-commerce company, investment company (including a crypto company), or financial technology.
• Perfect understanding of the latest digital trends and ability to understand customer behavior and expectations.
• Motivated self-starter, agile, and able to work quickly in a constantly evolving competitive landscape.
• Good communication, negotiation, persuasive, and presentation skills.