Reports Analyst  

POSITION OVERVIEW

Reporting Analysts develop systems and standards for business reports. The role is an expert in data management and software engineering and is able to effectively coordinate the needs of multiple departments. Duties include creating database reports based on the needs of end users by performing data extraction, standard and ad-hoc reports, and analysis; designs, develops, and implements customized tables, queries and reports; gathers information about reporting needs, objectives, functions, features, and input/output requirements; manipulates data to create enhancements to existing reports; incorporates end user requests and requirements to develop an enterprise reporting solution.

GENERAL RESPONSIBILITIES:

• Establish, prepare, and build all reporting requirements ensuring key elements related to forecasting, planning, scheduling, measure & control reporting are accurately reflected
• Support the Management Team to keep unit costs within budget by providing ad-hoc and analysis reporting regularly that aids business development
• Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control: Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report
• Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements
• Evaluates findings, using knowledge of workflow, operating practices, records retention schedules, and office equipment layout
• Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information
• May prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management

• Bachelor’s Degree in Computer Science/Information Technology or equivalent
• At least 3 years of related work experience in the BPO Industry
• Reporting & Analysis skills including an understanding of database management and Business Intelligence
• With strong knowledge of MS Excel and Visual Basic
• SQL (database) skills is highly desirable
• Must have demonstrated ability to analyse multiple data sources for insights and operational triggers
• Has a deep understanding of operational metrics and performance monitoring
• Strong relationship management skills and the ability to collaborate with internal and external stakeholders
• Capacity to work in a busy, commercial, competitive environment
• Ability to meet objectives and targets
• Excellent interpersonal, analytical, and evaluative skills