Sales Support Representative (Night Shift)
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
POSITION OVERVIEW
The Sales Support Representative manages changes, payments, amendments, administration of bookings and associated needs of customers travelling to destinations offered. You will be expected to manage customer needs after they have converted via both email and inbound calls on a daily basis. This includes inbound call handling, outbound calls to customers who have made queries and email responses to customer queries.
GENERAL RESPONSIBILITIES:
- Responsible for handling all inbound calls, and e-mail enquiries
- Deliver timely and accurate details to ensure timely information flow and payment of the customers
- Check and validate the completeness of documents before processing; check source documents for accuracy and verify data and correct data where necessary
- Responsible for accurately entering information into the relevant systems in a timely manner whilst ensuring quality and accuracy of data
- Deal with all enquiries politely, courteously, professionally and assertively
- Any other task/duty as directed by client/management
Trình độ tối thiểu
- Candidate must possess at least a Bachelor’s/College Degree
- At least 2 years of work experience in the related field is required
- Candidates must have strong attention to detail and can work well under pressure
- Proficiency in using Microsoft Office applications
- Must be organized and systematic in handling multiple tasks
- Experience with Data Entry, Administrative tasks and Customer Service is an advantage
- Experience with a Travel account is an advantage
- Experience using travel reservation tools such as Galileo and Amadeus is an advantage but not required
- Demonstrate excellent customer service
- Candidates must have strong English communication skills, both written and oral
- Ability to be flexible, adaptable and work in fast-paced environment
- Must be willing to work in Bonifacio Global City, Taguig City, in a night shift schedule
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.diversifyoss.com
Về Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.