CSR Team Lead
Depromo Technology Inc. (Loong Delivery)
- Makati, PhilippinesSen. Gil J. Puyat Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-02-09T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Ensures that customer complaints are resolved to customer service team to attain departmental and organizational goals.
- Determines work procedure, work schedules, and workflow for customer service representatives.
- Participates on employees' annual reviews, appraisals and performance.
- Maintains communication with customer's via emails, phone calls, mail, etc.
- Maintain in-depth working knowledge of the company's brands, systems and processes.
- Answers agent questions regarding best practices for difficult calls.
- Monitors and evaluates agent performance, proving learning or coaching opportunities, and taking corrective action, if necessary.
- Works with other supervisors and management team members to support agents and maximize customer satisfaction.
Trình độ tối thiểu
- At least 2-3 years experience
- Good communication and presentation skills
- Excellent problem-solving skills
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines
- Ngành nghề
- Mobile Application
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://loong.ph/loong/
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Về Depromo Technology Inc. (Loong Delivery)
Loong Delivery is an international online food delivery marketplace in South East Asia. Philippines is our first stop, soon we will be operating in Thailand, Singapore and Malaysia. We aim to provide the leading food delivery service to our users.