Customer Development Specialist  

• By finding also validating customer's needs to solved any kind of repeated complaints
• By analyzing online customer's behaviour to provide business recommendation
• By proposing new business initiative to increase customer satisfaction including evaluating standard of Excellence Services
• By optimize any kind of tools, customer management system, and technical workflow to improve customer satisfaction also business efficiency
• By doing quality assurance regularly to each customer service agent to be aware and committed in achieving team's objective in term of productivity each agent

• Minimum 3 years of relevant experience preferably in customer service, mainly at online B2C company
• Must have a grasp on numbers and willing to handle large volumes of data and analysis
• Quick learner and highly action oriented with the ability to work in a fast paced and dynamic environment
• Ability to manage/influence multiple stakeholders, good cross functional skill
• Experienced in CRM system & strategy, such as Freshdesk, WABA management system, etc.

Skills:

• Having strong ability to know and understand customer's need or preference
• Having excellence communication skill and proper knowledge about linguistic skill
• Problem solver with providing excellent solution attitude
• Having good time management, adaptability, and multi-tasking