Technical Support Engineer  

Responsibilities:

• Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
• Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
• Deliver support services to end-users via ticketing system and chat
• Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
• Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues

Requirements:

• 1+ years of relevant experience: Technical Support, Service Desk or IT
• Must have experience working in a BPO industry in an international client facing role
• Willing to work in a Hybrid work set-up and work in shifting schedules
• Excellent customer service and problem solving skills
• Above average communication skills both written and verbal

What We Offer:

• Great career growth opportunity to develop within the Company
• Learning culture- We invest greatly in learning and developing professional and personal skills
• Working in a truly international team on truly international and multi-regional projects
• Hybrid work set-up
• Internet allowance during Work From Home
• Private health insurance plus 1 dependent
• Reimbursable medicine and psychiatric/psychological consultations
• Monthly Engagement Activity
• Customer Satisfaction Incentive