Reservation and Ticketing Agent
Genting Phils. Holdings LTD
- Pasay, PhilippinesNAIA Terminal 3 Departure Area Ramp, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- 14.000,00 PHP - 15.000,00 PHP / monthPHP140001500014000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-06-30T03:15:07.469703+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Handle all incoming call inquiries, complaints, and ad-hoc request from customers, this includes processing of booking, amendment, and cancellation received via telephone and fax.
- Effectively manage customer interaction, identify needs, and offer a solution.
- Follow up on the feedback and escalation within internal department and customers.
- Escalate unsolved issue to the Team Leader.
- Feedback customers' comments to Team Leader for service improvement.
- Function as support on disaster recovery for other centers.
- Perform other duties and responsibilities that may be assigned from time to time.
Trình độ tối thiểu
- Finished at least 2 years in College.
- Excellent English communication skills, both listening, verbal, and written.
- Good customer service skills.
- Excellent telephone etiquette.
- Good working attitude and a good team player.
- Flexible and diplomatic in handling customer complaint issues.
- Willing to work on shifting schedules, night shifts, and on Public Holidays.
- Filipino citizen or hold relevant residence status.
- Can start as soon as possible.
Đặc quyền và lợi ích
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Employee Discounts
Khác
Travel Discounts
Khóa học ưa thích
- Hospitality Management [Tourism]
- Business Administration [Business Management]
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Pasay, Metro Manila, Philippines
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Về Genting Phils. Holdings LTD
Genting Hong Kong is a leading global leisure, entertainment, and hospitality corporation committed to continue to grow strongly as a leading Asian multinational corporation.
With businesses in cruise line and leisure and entertainment.