Customer Service Representative | Local Account  

Under the direct supervision of the CVM Team Leader, the CVM Analyst will act as the Expert in providing D&B prcducts and/or services information and ensure client satisfaction. Other responsibilities are as follows:

• Coordinate with internal stakeholders (as needed).
• Accurately resolve client concerns.
• Properly document what was communicated and agreed with the client.
• Extend assistance to Business Development Team in closing and handling accounts.
• Suggest process improvements if any.

• College graduate, preferably in any Business-related course.
• Preferably with basic understanding on Finance.
• Proficient in Microsoft Office applications.
• Excellent customer service skills.
• Proficient in English communication, both verbal and written.
• Effective time management, active listening, and analytical thinking skills.
• Proactive in solving problems and can work with minimal supervision.
• Positive, detail oriented, and can work under pressure.