Technical Support

CSS Corp

Taguig, Philippines
Blue Sapphire, 2nd Avenue, corner 30th Street, Burgos Circle, Fort Bonifacio Global City, 2nd Ave, Taguig, 1634 Metro Manila, Philippines
Taguig
Metro Manila
Philippines
Philippines
Toàn thời gianFULL_TIME

Đã hết hạn 7 years ago

2017-04-03T16:00:00+00:00

Công việc đã đóng.

Miêu Tả Về Công Việc

Level 1 agents are employed by the Technical Support Service Provider and offer frontline end user support dealing with hardware- and software-related issues. The primary tasks of this team consist of verifying caller identity, creating cases in the incident management system, and resolving technical issues. In instances where an issue cannot be resolved with available resources, agents are expected to thoroughly and accurately record the customer’s inquiry and initiate the escalation process. In performing these tasks, Level 1 agents are expected to be able to use typical contact centre systems.

Trình độ tối thiểu

Working knowledge of incident management systems.
Ability to do configure, operate and troubleshoot the following:
- Windows / Windows mobile
- Macintosh and Linux systems
- iPhone
- Blackberry
- Android
- Other mobile devices
Excellent verbal and written communication skills.
Excellent analytical and problem-solving skills.
Language of support should be the agent’s native language as demonstrated by adequate results in proficiency testing.

Tóm tắt công việc

Trình Độ Công Việc: Mới Tốt Nghiệp/ Trình Độ Tập Sự

Ngành Nghề: Customer Service

Yêu cầu học vấn: Hoàn thành Bằng tốt nghiệp D3

Nhà tuyển dụng trả lời hồ sơ: Once in a while

Địa chỉ văn phòng: Blue Sapphire, 2nd Avenue, corner 30th Street, Burgos Circle, Fort Bonifacio Global City, 2nd Ave, Taguig, 1634 Metro Manila, Philippines

Ngành nghề: Business Process Outsourcing

Vị trí đang tuyển: 1 vị trí tuyển dụng mới

Trang web: https://www.csscorp.com/

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Về CSS Corp

Our Vision , Mission & Values To be a leading global information & communications technology services group delivering exceptional performance, optimized processes, efficiency, innovation and value to our customers. To be the uncontested global leader in designing, deploying, optimizing and managing scalable information and communications technology and processes to enable our customers to achieve high levels of performance, efficiency, innovation and value. Our Mission 100% Referenceable Customers Our Values (1)Open & transparent with high standards of professional & personal integrity (2)Focused on delivering enhanced value for our customers & shareholders. (3)Innovative & passionate about what we do. (4)Having respect & creating opportunities for our multicultural workforce. (5)And, being socially responsible, responsive & active in our communities.

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