Desktop Support Specialist
CrewBloom
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The Desktop & Application Administrator will provide desktop IT support to internal users with the client. The person in this role will also work with the IT & Engineering team to resolve security, networking, and application issues
Job Responsibilities
- Provide desktop support to users with the client, including but not limited to hardware, phone issues, and software
- Onboard and offboard of all users
- Administer the company’s MDM solution
- Educate internal users on how to use hardware and software
- Work with vendors to resolve software issues that may arise
- Participate in the day-to-day routine of application-related tickets in support of the client’s Engineering team
- Work with a team of individuals troubleshooting and supporting hardware, software, IT
- Assist in executing technology-related projects
- Assist in application testing
- Administer company communication systems (telecom, email, chat)
- Troubleshoot and resolve trouble tickets and service requests assigned to the team in accordance with SLO’s and SLA’s
- Assist in maintaining information security for company hardware
- Assist in installing, administering, and managing hardware, software, and peripheral components
- Maintain quality service by establishing and enforcing organization standards
- Meet all SLA’s and SLO’s as defined by management
- Perform other duties as assigned
Trình độ tối thiểu
Required Skills & Experience
- 2+ years of advanced work on PCs, Network +, and Security
- 2+ years experience helping end-users with hardware and software solutions in a help desk-related role, CRM experience, VOIP experience
- Proven track record of troubleshooting technical solutions and explaining them to a non-IT professional
- Advanced knowledge of G-Suite and Microsoft Office Applications
- Experience with cloud-based networks
- Unix shell experience preferred
- Call center support experience preferred
System Requriements
- At least 15mbps main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
- Note: Back-ups should still be able to function when there is a power interruption
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Smartphone
Đặc quyền và lợi ích
- Work from Home
Kỹ năng cần thiết
- JIRA
- Windows Server
- Oracle Database
- Technical Support
- MySQL
- Linux
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Staffing / Recruiting
- Vị trí đang tuyển
- 10 vị trí tuyển dụng mới
- Trang web
- https://careers.crewbloom.com/
Về CrewBloom
CrewBloom is a remote outsourcing agency with contractors from more than 10 countries globally. Our core services are sales and support outsourcing, serving clients from startups to enterprise accounts. We pride ourselves on having the top 2% of global remote talent in our pool.
Services: Virtual Assistant; Inside Sales; Appointment Setter; Data Entry Specialist; Email Support; Chat Support; Customer Support; Call Quality Analyst