IT Officer | Pooling
CIIT College of Arts and Technology
- Quezon City, Philippines94 Kamuning Road, Interweave Building, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 8 months ago
2023-08-30T16:00:00+00:00Miêu Tả Về Công Việc
- Serve as the focal point for employees and students seeking technical assistance on IT-related systems and services
- Ensure proper maintenance and uptime of necessary IT-related hardware and software
- Ensure that all support, service requests, and internal tasks are logged and administered using the appropriate service desk software
- Take note of trends and best practices for frequently occurring concerns and tasks
- Develop simple and technical user manuals for frequently ticketed concerns
- Contribute and assist in the creation and improvement of IT policies, procedures, and safety protocols
- Assist in IT-related project planning, management and implementation
- Extend assistance and expertise during operational emergencies to mitigate impact on the organization's operations
- Extend help and provide necessary IT-related information to other members of the IT team as needed
- Create bi-monthly ticket reports as requested by the IT Manager
Trình độ tối thiểu
-
Graduate of Information Technology or any other related technical degree program
-
At least 2 - 3 years of end-to-end experience in a IT helpdesk and customer support role
-
Strong experience and knowledge Operating Systems, Network Infrastructures, Software Installation and Hardware Management
-
Strong problem solving, hardware trouble shooting and analytical skills
-
Strong customer service and service orientation skills
-
Familiarity in working with working, navigating and managing cloud-based systems
-
Familiarity in school systems and school operations
-
Excellent command of the English Language (both written and verbal)
-
Amenable to work on a shifting schedule
Đặc quyền và lợi ích
Free Lunch or Snacks
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 94 Kamuning Road, Interweave Building, Quezon City, Metro Manila, Philippines
- Ngành nghề
- Education and Training
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.ciit.edu.ph/careers
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.