Team Lead | Customer Service
Code Ninja IT Solutions Inc
- Quezon City, PhilippinesQuezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- 30.000,00 PHP - 45.000,00 PHP / monthPHP300004500030000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
About the Company
Code Ninja houses 3 different US-based tech startups. This role will be assigned to our youngest startup - Veterans Home Access or DD214 Direct. It is a technology first company dedicated to helping veterans and military families retrieving their government records. We aim to be the change these veterans need in getting their benefits faster.
Who You Are
We are looking for a people manager to develop a diverse group of team members to uphold the level of standards of the company without compromising customer satisfaction. This leadership position is responsible for providing quality and efficient customer service through the daily management of a team of employees to include screening, motivating, recognizing, and rewarding, coaching, counseling, training, and problem-solving.
Additionally, you will be responsible for assisting our US counterparts with process development, KPI analysis, and implementation of staffing, training, including reward/recognition programs.
What You Do
- Create an inspiring team environment with an open communication culture
- Set clear team goals in support of business objectives
- Oversee day-to-day operation - ensuring staffing levels and deliverables are met
- In charge of resolving escalations and complex issues
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize and utilize high performing team members
- Uplift the performance of team members not meeting goals through specific action plans
- Design sustainable rewards or compensation programs to drive performance
Trình độ tối thiểu
- In-depth knowledge of performance metrics
- Abreast with operational processes
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Data analytics (forecasting, planning, etc.)
- Experienced in sales or upselling
- Knowledge with Zendesk is preferred but not required
- At least 2 years of experience in leading a team
Đặc quyền và lợi ích
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Quezon City, Metro Manila, Philippines
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://codeninja.co/