Scheduling Admin | AfterHours | For Pooling  

CLEAR Corporate Solutions is seeking for Afterhours Consultants who will work with one of CLEAR's clients, an Australian-based labour-hire company. Our client provides skilled, specialized candidates (workers) to clients in varied industry.

Afterhours Consultants support our client’s Australian operations after the close of business hours. The role requires efficient and sensitive management of inbound communication and liaison with internal staff, the client and candidates .

Responsibilities will include:

• Sorting emails accordingly and ensuring that there are no unread emails left in the inbox
• Navigating the client’s CRM (Candidate Relationship Management system) as a whole
• Ensuring all tickets in the system are attended to in a timely manner and is according to the agreed SLA
• Sending SMS to candidates either for job confirmation or cancellation
• Contacting available candidates to fill vacant orders
• Calling and placing candidates pursuant to Branch Consultant's requests
• Updateing clients on confirmed candidates and those requiring replacement
• Informing candidates when shift is cancelled pursuant to Branch Consultant's request
• Acknowledging email for job request from a client in Service Desk and entering it in the client’s CRM as new job order and closing of tickets once job order has been filled
• Sending job details to offshore Consultants or Counterparts and wait for their confirmation on Job Details
• Recording unavailability of candidates
• Coordinating with clients in connection with the job order, absences, tardiness or replacement of candidates
• Checking the suitability of candidates on the job orders
• Assisting clients in their job request (Job Orders, Shift Queries)
• Creating job orders and filling vacant orders
• Completing candidates’ availability checks in preparation for the rostering of Jobs
• Ensuring the database is always updated
• Completing tasks and emailing requirements in a timely manner
• Updating Consultants/Counterparts, candidates and clients through email
• Ensuring the CRM is updated with required notes and proper handover is done for the succeeding shift

• Good verbal and written English communication skills
• Proficient with MS Office applications & with knowledge in service desk ticketing system
• Open to shifting schedule (mid, graveyard or early morning shift), weekend shift, covering teammate's shift, working on holidays
• Exposure to Australian business is an advantage
• Initially, this role will be reporting remotely in a Work from Home (WFH) set-up until further notice that we resume office-based in Paseo de Roxas, Makati City.

Minimum IT requirements for the WFH set-up:

• Operating System: Windows 10 Pro
• RAM: 8GB (for 64-bit)
• Hard disk: 500 GB
• Web cam: supports at least 720p resolution
• Audio: head set with mic (better if with noise cancellation feature)
• Internet Speed: minimum 10mbps

Essential Attributes

• Minimum 1 year call-handling experience in an international/global setting
• Flexibility to perform relevant admin tasks as required by the clients
• Technologically adept, highly trainable in new skills and software
• Ability to work with minimal supervision
• Strong attention to detail, organizational and time management skills