Problem Manager
CIS BAYAD CENTER
- Pasig, PhilippinesOrtigas Ave, Ugong, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Job Summary / Job Purpose
This role is primarily responsible for the Problem Management and Major Incident Handling discipline, ensuring an effective and coordinated processes are developed and practiced across the organization.
- General Responsibilities
- Manage the overall process for a specific problem to solution.
- Works with Incident Manager in identifying recurring incidents which are to be escalated as a problem.
- Coordinates response to major incidents to ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services; coordinates with Service Desk and IT stakeholders to ensure accurate, appropriate, and timely communication.
- Identifies, prioritize and assigs responsibility for problem.
- Bring the right teams, tools, and information together for resolution.
- Communicate with stakeholders.
- Monitor the problem and known error resolution progress and perform required action.
- Conduct problem review and document lessons learned.
- Create and manage a knowledge base to maintain known errors and workarounds.
- Build awareness of the Problem Management process across the IT group
- Ensures Problem Management KPIs are reported and targets met .
- Conducts postmortem review meetings following major incidents and issues a post mortem report to ICT Management
Trình độ tối thiểu
Job Specifications
- Graduate of Bachelor's degree in Information Technology, Computer Science, Computer Engineering and / or other related courses.
- At least 3-5 years of extensive work experience in related field.
- Solid background on ITIL Processes, particularly on ITIL Incident and Problem management process and procedures
- Strong organization skills and interpersonal skills with ability to motivate people for action across any organization/group
- Good written and oral communication skills with ability to present to Management
- Demonstrable customer management/service skills
Đặc quyền và lợi ích
- Mobile Phone Discount
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Work from Home
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Bằng cấp và Giấy chứng nhận
- ITIL v2 Service Manager
Khóa học ưa thích
- Information Technology
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Ortigas Ave, Ugong
Về CIS BAYAD CENTER
BAYAD is the biggest and widest multi-channel payment platform in the Philippines to date. With more than 20 solid years in the business, Bayad continues to trailblaze the industry as it evolves from an over-the-counter payment collection service into a full-service fintech company, offering a whole suite of financial products and services, available in its physical (on-site) and digital (online) touchpoints.
• Established in May 1996, Bayad pioneered the outsourced payment collection service in the country
• A subsidiary of the Manila Electric Company (MERALCO)
• Member of the MVP group of companies
• Providing bills payment service to major corporations, financial institutions, and various retail establishments, Bayad makes payments more accessible through its more than 49,000 physical touchpoints nationwide
• Powering the bills payment service of leading mobile applications and online platforms, Bayad expands its footprint in the digital space catering to more than 82 million digitally-inclined Filipinos
• Consistently recognized by billing institutions, government agencies, and various organizations for its significant contribution in elevating the financial experience of the Filipinos
Product & Services: Outsourced Payment Collection Services