Quality Assurance Analyst
CIMB Bank Philippines
- Taguig, Philippines28th Floor ORE Central, 31st Street , Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- 20.000,00 PHP - 28.000,00 PHP / monthPHP200002800020000MONTH
- Hợp ĐồngCONTRACTOR
Miêu Tả Về Công Việc
Key Responsibilities:
1. Keeps abreast of best practices in Quality Assurance.
2. Provides input with regards to all training and development needs for assigned personnel.
3. Applies basic understanding of how own area integrates within own subject area.
4. Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
5. Direct impact by ensuring the quality of tasks provided by self and others on the team.
6. Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as a backup for the manager.
7. Appropriately assess risk when business decisions are made.
Trình độ tối thiểu
Qualifications:
1. College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment
2. Minimum 2 to 3 years experience as Quality Assurance Analyst with strong track records
3. Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries
Required Competencies and Skills:
1. Strong communication and listening skills
2. Strong analytical and investigative skills
3. Strong problem solving skills
4. Superior customer service orientation
5. Data management skills
6. Superior sense of urgency
7. Excellent critical thinking skill
8. Excellent writing skills
9. Ability to identify and track relevant KPIs
10. Fast learner and always aim for superior service quality
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 31st Street, Taguig, Metro Manila, Philippines
- Ngành nghề
- Banking/Financial Institutions
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới