Tier 1 Support Engineer
Cascadeo
- Quezon City, PhilippinesQuezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Đã hết hạn a year ago
2022-12-13T05:25:54.713501+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Primary responsible for handling all client events, respond to requests (client and internal), make sure that all client events are handled within SLA.
- Engineers maintain ongoing communication within the team and externally,to keep all stakeholders aware of relevant, known issues and the steps being taken.
- Engineers uses several monitoring tools such as Pingdom, Zenoss,Zendesk, Pagerduty,Gmail, AWS Console.
- Event escalation to Tier2.
- Call and Chat support
Trình độ tối thiểu
- Graduate of IT, Computer Science or any related course.
- Able and willing to go to work on holidays and do night shifts.
- Can speak and write in Filipino and English.
- Must be capable of remote work. (Must have laptop or desktop to use with stable power/ISP)
Đặc quyền và lợi ích
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Kỹ năng cần thiết
- Amazon Web Services
Khóa học ưa thích
- Technology [Information Technology]
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Quezon City, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
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Về Cascadeo
Cascadeo is a Cloud DevOps engineering firm focused on taking care of cloud deployments so our client can focus on building their products and services.
Our elite technology team develops customized cloud deployments based on real-world analytics and your business' strategic goals.