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Quality Assurance Specialist
Callmax Solutions
- Imus, PhilippinesE. Aguinaldo Hwy, Imus, Cavite, PhilippinesImusCavitePhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn a year ago
2023-01-30T05:00:00+00:00Miêu Tả Về Công Việc
Responsibilities:
• Design call/transaction monitoring/audit forms that measure accuracy and capture defects in the processes of the program/account
• Performs call/transaction monitoring, and provides trend data to the site management team to help identify the root cause of defects and recommend actions to address them
• Uses quality monitoring data management system to compile and track performance at an account and individual level
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates process calibration sessions with the clients, site management, and agents
• Provides feedback to team leaders and managers
• Prepares and analyzes internal and external quality reports for management staff review
• Perform other duties as assigned
Trình độ tối thiểu
Qualifications:
• At least 1year QA, TL or Training specialist experience
• Excellent verbal, written and interpersonal communication skills;
• Outstanding customer service skills and dedication to providing exceptional customer care;
• Must be self-motivator and self-starter
• Must be detail-oriented with exceptional listening and analytical skills
• Solid time management skills, able to handle multiple accounts (10-12 accounts) at the same time
• Must be able to effectively deal with people at all levels inside and outside of the Company;
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient in MS Office and Google Workplace
• Experience in LMS is preferred
• Must be amenable to work onsite
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- E. Aguinaldo Hwy, 4103 Imus, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 0 vị trí tuyển dụng mới
- Trang web
- https://callmaxsolutions.com/
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