Service Delivery Manager  

WHAT IS YOUR ROLE

As the Service Delivery Manager, you are responsible for improving performance productivity, efficiency, and profitability through the implementation of effective operational methods and strategies.

WHAT WILL YOU DO

People Management

• Establish, promote, and maintain the Boldr culture within the organization.
• Work seamlessly with the People Manager to source employee career growth and development opportunities across all client accounts. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace

Client Management

• Work to maintain an open dialogue with clients in both positive and negative situations
• Monitor achievement of internal and external KPI’s and ensure excellent service to all clients under you
• Support the Team Captains in client facing or internal issues which arise within your department
• Provide the Executive Team with strategic information, context, and recommendations for each client under you
• Meet and communicate with clients to address operational issues and be “the face” of the company to our clients
• Support Executive Sponsors and Account Managers with the creation of daily, weekly, monthly, quarterly reports used during Client Business Reviews

Project Management

• Utilize project management skills to support the implementation of new business and successfully transition new business from our implementation team to our Operations team

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr
• Committed to the continuous process of learning and development of oneself
• Able to delegate work in a way which builds commitment and opportunity for others
• Highly self-motivated with strong motivational skills
• Able to prioritize, multitask and perceive details
• Able to adapt to change and learn quickly
• Able to maintain strict confidentiality
• Team worker with passion for excellence and sense of urgency

YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!
• Minimum of 3 years experience working in a team environment
• Strong proficiency in English communication both written and oral
• Excellent analytical skills
• Excellent interpersonal skills with ability to easily relate with people in various levels of the organization.