Senior Customer Advocate
Boldr
- Pasig, PhilippinesUnit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- 30.000,00 PHP - 35.000,00 PHP / monthPHP300003500030000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.
What Will You Do
- Answer client queries with enthusiasm, courtesy, and an open mind
- Provide excellent customer service in a timely manner
- Comfortably work with data
- Support associates with their general queries and needs
Trình độ tối thiểu
You Have…
- At least a bachelor’s degree in any field you’re passionate about!
- 2 to 3 years of customer service experience (may it be email, phone, or chat support)
- With Sales and Retention background
- Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- 50-60 words per minute typing speed
- Excellent verbal and written communication skills
- Strong and effective phone contact handling skills
- Ability to accept feedback gracefully and with an open mind
- Advanced understanding of common Customer Experience best practices
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Customer orientation and ability to adapt/respond to different types of characters
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools
***Must be able to WFH until further notice.
Đặc quyền và lợi ích
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Persuasion and Negotiation
- Sales and Marketing Knowledge
- Customer Service
- Critical Thinking
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.boldrimpact.com
Về Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!