Customer Service Representative | Vietnamese Speaking
Bigbear Productions, Inc.
- Pasig, Philippines, 99 Eulogio Rodriguez Jr. Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
1. Provide before and after sales support from different communication channels in a prompt manner
2. After Sales Support – Handling inquiries from customers via e-mail and live chat. Verifying customer's account with submitted KYC documents
3. Assist marketing team (English to Japanese vice versa translation in marketing research
4. Perform follow-up communication activities through different channels
5. Ensure that required information is logged into the Backoffice system pertaining to players information and requests
6. Assess and handle customer complaints
7. Maintain competency level in terms of technical know-how and pass all functions certification assessments
8. Work with team in managing day to day task activities
9. Handle other projects and tasks as delegated.
10. Adhere to goals and objectives set forth by the company.
11. Practice and maintain department policies
Trình độ tối thiểu
- College graduate
- 1-year experience in a Customer Service or BPO environment
- Able to assess and evaluate requests to aid in the decision making for processing of clients' requests to comply with policy and procedures
- Proficiency in reading and writing the Vietnamese language
- Vietnamese who are already based in the Philippines can apply
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 99 Eulogio Rodriguez Jr. Avenue, Pasig, Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới