Regional Service Excellence Monitoring Specialist - Jawa Tengah
PT BFI Finance Indonesia Tbk
- Semarang, IndonesiaSemarang, Central Java (Jawa Tengah), Head Office - BFI Tower Sunburst CBD Lot 1.2 Jl. Kapt. Soebijanto Djojohadikusumo BSD City Tangerang Selatan 15322, IndonesiaSemarangCentral Java (Jawa Tengah)IndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn a year ago
2023-06-04T02:52:33.984447+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Meningkatkan kualitas layanan dari semua lini karyawan serta personil cabang yang berhadapan langsung dengan pelanggan baik internal maupun eksternal dan upaya pencapaian target service.
- Melakukan inisiatif dan usulan untuk mengembangkan kapabilitas dan standar semua lini karyawan dalam memberikan pelayanan prima kepada pelanggan.
- Melakukan aktifitas benchmark ke institusi lain untuk mendapatkan informasi kualitas layanan competitor.
- Sebagai fasilitator/presenter materi dari Service Excellence Unit dalam materi –materi kualitas pelayanan
- Partisipasi dalam program untuk meningkatkan kualitas layanan cabang
- Membuat laporan atas hasil kontrol proses pelayanan di cabang yang berada di bawah supervisinya serta memberikan rekomendasi perbaikan atas kekurangan/kelemahan yang ditemukan, untuk diserahkan kepada atasan atau pihak terkait, sehingga dapat dijadikan sebagai bahan masukan dalam strategi peningkatan pelayanan di cabang.
Trình độ tối thiểu
- Wanita / Pria minimal S1
- Pengalaman di bidang Customer Service / Customer Satisfation diutamakan
- Berpenampilan menarik
- Memiliki communication skill yang baik
- Bersedia melakukan visit ke cabang di wilayahnya (mobile)
- Menguasai aplikasi Ms. Office dan aplikasi editing (Canva, dll)
- Mampu menganalisa dan memberikan rekomendasi perbaikan dari report service
- Kreatif dan inovatif dalam membuat program service untuk perbaikan kualitas service
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Ruko Mataram Plaza, Jl. Letnan Jl. MT. Haryono No.427-429, Jagalan, Kec. Semarang Tengah, Kota Semarang
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Về PT BFI Finance Indonesia Tbk
PT BFI Finance Indonesia Tbk (BFI Finance) was established in 1982 as PT Manufacturers Hanover Leasing Indonesia, a joint venture between Manufacturers Hanover Leasing Corporation from the United States and local partners. It is one of long-established multifinance companies in Indonesia as well as the first multifinance company to be listed on the Jakarta Stock Exchange and Surabaya Stock Exchange (currently known as Indonesia Stock Exchange or IDX). BFI Finance was listed in May 1990 with ticker code BFIN. After undertaking debt restructuring due to the Asian financial crisis started in 1998, BFI Finance officially changed its name to PT BFI Finance Indonesia Tbk in 2001.
Currently, 48.15% of BFI Finance's shares are owned by Trinugraha Capital & Co SCA consortium (which among others consists of Bravo Capital Holding owned by Jerry Ng, Northstar Group, Garibaldi Thohir, and other passive investors). The remaining shares are owned by local and international institutional shareholders as well as public shareholders.