Service Supervisor
Beyond Innovations, Inc.
- Quezon City, Philippines2nd Floor, Topy Building II. Topy's Place No. 3, Economia St. Bagumbayan, Quezon City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 2 years ago
2021-11-15T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible for providing guidance, leadership and direct supervision to the Technical and Customer Service Team.
- Responsible for overseeing all of the status of repairs in the technical workshop and ensuring that all Service Technician are complying as per Service Excellence and Quality guidelines to guarantee client/customer satisfaction.
- Facilitates daily monitoring of tickets/conversations or other correspondence between team members and customers to make sure all concerns were addressed accordingly
- Validates and gives solution to product and services concern of the customer
- Ensures to meet and retain customer satisfaction within given rating.
- Conducts performance evaluation and weekly coaching/mentoring of team members
- Creation of weekly and monthly reports on customer complaints, inquiries and orders (return/cancel/replacement)
Trình độ tối thiểu
- Preferably with a degree in Electronics & Communications Engineering, Business Management, or any other related 4-year course
- Must have at least three (3) years working experience in a customer service and technical environment.
- Supplier/client relations exposure is a plus or experience with direct customer interaction is an added advantage
- Awareness of Consumer Rights Law is a plus but not required
- Knowledgeable in inventory management
- Experience in consumer electronics business and any related type is a plus
- Familiarity in any system application is an advantage
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 2nd Floor, Topy Building II. Topy's Place No. 3, Economia St. Bagumbayan, Quezon City
- Ngành nghề
- Consumer Electronics
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.beyondinnov.com
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Về Beyond Innovations, Inc.
Beyond Innovations Inc. is a leading distributor of audio and home automation products in the Philippines. We provide premium and innovative solutions to discerning clients. These solutions can range from audio, automation, security and energy savings.
As part of our continued thrust to offer innovative products, we recently added solar thermal air conditioning solutions to our product line up.
Be part of the leading distributor of professional electronic product lines and personalized up to date home automation and solar air-conditioning system.
Beyond Innovations Inc. offers true career development that will lead to your success, above industry compensation and benefits and a great place to work that guarantees professional and personal growth. If you are driven to jump-start a winning career and yearning to be part of something innovative, this is your chance.
Come and make your ideas real with our Team!
- Work with the best and brightest business minds in the industry
- Find fulfillment in your work as you see the merits of your efforts directly impacting the business every day
- Competitive Salary package with Non-Taxable allowances
- Medical, Dental, and Optical coverage, plus medical allowances
- Life Insurance
- Above-par incentives and allowances based on performance and attendance