Project Manager | BPO  

• Receives the completed solution from Shoring Director/ Solution Architect team to start the project execution
• Manages project delivery by creating and exceeding project baseline and managing risks & issues
• Provide project status updates to Stakeholders on a regular basis.
• Facilitate meetings with PH Team related to SOW and the Business Unit Project Team to ensure all issues are reviewed, documented and assessed to minimize impacts on the project timeline.
• Lead a team in the initiating, planning, controlling, executing, and closing tasks of a project (or segment of a project) to hand-over to the Business Unit Manager
• Manages scope, mitigate risk, and facilitate change management across multiple large scale projects.
• Creates and maintains the Project Workbook, including but not limited to the following deliverables: weekly meeting status reports, Recruitment Hiring Progress Report, Training and Nesting schedules, Project Action Plans, Project Risks, Project Assumptions, misc. emails and Project inquiries.
• Assists in defining and monitoring project status related to key project goals (i.e. Profile calibration, Recruiting, Defining Business Unit metrics, Training, IT and Facilities).
• Manage day-to-day interaction with the PH Project Team, Business Unit and Shoring team related to projects.
• Manage multiple projects simultaneously depending on complexity
• Ensure all transition deliverables are complete, on time and of high quality

• Bachelor’s Degree or Equivalent work experience in BPO Industry
• Minimum 2 years experience in Project Management as a Lead in Transition efforts in BPO or KPO
• Excellent communication skills both written and oral.
• Client management exposure is required
• Knowledge of project management methodologies and best practices.
• Experience in MS Project or Project Schedule Tools
• Knowledge of PC applications including, but not limited, to Microsoft Project, Excel, Word, PowerPoint, and Visio
• Project Management Professional certification is desirable.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability to travel.

REPORTING

• Direct to the Senior Manager for Business Process Transition & Project Management