Sales Support Specialist  

The Sales Support Specialist is responsible for the ongoing support of Sales and Account Management activities. Duties and responsibilities include the following:

• Support sales efforts and to work closely with Sales team to ensure a seamless customer experience.
• Presales research including CSR review and LRN qualification.
• Review carrier terms and customer agreements to determine ETFs, where applicable.
• Work with Quote Desk and Sales team on responses to RFQs.
• Gather information required for presentation to customers.
• Monitor pricing changes and adjustments.
• Assist with bulk pricing requests.
• Assist with preparation of documentation required for sale.
• Order entry support for large orders.
• Ensure that account documentation and contracts are maintained through appropriate internal systems.
• Review orders and confirm order details.
• Review order delivery details to confirm alignment of delivered services with a contract.
• Review order delivery details to ensure unplanned incidental installation charges have been captured.
• Research and reporting to support QSR presentations.
• Project support.
• Other duties may be assigned

Accountability:

• Accountable for the prompt and accurate completion of service orders.
• Ensure the alignment of customer agreements, delivered services, and equipment, and customer billing records.
• Timely and accurate execution of projects defined by sales, pricing, and customer experience teams.

• Sales or customer support experience with a US-based telecommunications company or campaign.
• At least 1-2 years of minimum experience in the required field.
• At least a Bachelor’s/College degree in Computer Science, Business Administration, Management, Commerce, Finance, Accounting, Banking, Marketing, or equivalent
• Proficient in:
  • Microsoft Office 365;
  • Microsoft Excel;
  • Microsoft Word;
  • Microsoft Outlook;
  • Microsoft PowerPoint;

Other Skills and Abilities:

• Excellent oral and written communication skills.
• Must be able to interact and interface effectively with Managers and Executives.
• Must be motivated, willing to learn and able to work with minimal supervision as well as effectively working as a team.