IT Support  

I. SUMMARY

An IT Support specialist is responsible in providing technical and troubleshooting assistance related to computer hardware, software, wireless, mobile devices, and other IT-related systems and applications. This includes but not limited to:

• Helpdesk ticket monitoring and resolution.
• End user support, PC maintenance, and IT equipment inventory.
• Biometrics Enrollment/Deletion.
• Account Creation/Deactivation/Password Reset.
• Network and server monitoring.

II. CRITICAL FUNCTIONS

1. Ticket Handling and Technical Support

• Manage lifecycle of all IT tickets.
• Coordinate or escalate network issues with vendor ISPs or Miami IT.
• Assist with the maintenance and operation of all workstations.
• Provides technical support to end users and executives.
• Assist in the development of user guides and policies & procedures.
• Apply OS patches and security upgrades to all workstations.
• Manage, monitor, and maintain CCTV system.
• Manage and maintain Biometrics system.
• Coordinate with vendors for any IT equipment and consumables purchases.
• Manage PC setup and deployment for new employees using standard hardware and software.
• Assists in system and network monitoring.
• Responsible for issuance of accountability forms.
• Create ticket and productivity reports.

2. Projects

• Plan and perform requested seat movements.
• Re-format/Clone/Image company desktops and laptops.
• Manage and perform IT equipment inventory.
• Complete other IT-related projects/tasks assigned by the IT Manager.
• PC preventive maintenance and cleaning.

1. Education/Training

• Candidate must possess at least a Bachelor’s/College Degree in Computer Science, Information Technology, Engineering, or any computer-related field.

2. Background/Experience

• Atleast 1 year experience working within the IT Department.
• Proven working experience in providing IT support.
• Prior BPO experience is a plus.

3. Skillset required:

• Technical support, installations, configurations, and hardware/software troubleshooting.
• Basic LAN/WAN troubleshooting.
• Ticket handling and resolution.
• Good Communication skills.
• Leadership Skills.
• Self-Motivated.
• Strong Work Ethics.

Ability to:

• Multi-task.
• Time Management.
• Detail Oriented.
• Flexible.
• Results Oriented.

This position would require you to be on a flexible shift schedule. Weekend shifts are possible.

Contractual for 1 month