Business Development Officer  

The Business Development Officer will primarily be responsible for managing all community communications and events for Loft. Ensure that communication remains transparent between the leadership team and the rest of the community using chat, message boards, email newsletters and other digital forms of communication.

Besides driving dialogue on topics of common interest to make the community contribute to learning and discussions, the Business Development Officer will highlight how startup entrepreneurs and professionals can benefit from being a part of the community and constantly be in touch with every small development.

This exciting role will also focus on event management and maintain full occupancy of the office spaces and conference rooms, building and growing a solid membership for the co-working spaces and maintaining stakeholder relationships to further develop opportunities for creative spaces and small business enterprise.

Additionally, the Business Development Officer will be responsible for marketing and communicating events and co-working space availability through social media and internal newsletters with successful creatives and start up enterprises working in Loft.

The Business Development Officer will directly report to the Division Head and the CEO in the Manila office.

Responsibilities include:

• Manage community initiatives designed to develop member relationships
• Manage, budget, plan and execute all Loft events such as tech events, hackathons, speaker vetting and other
• Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating/sales related events.
• Engage in the wider community by attending events and networking with local startups and organizations.
• Setting and implementing social media and communication campaigns to align with marketing strategies
• Providing engaging content for social media accounts
• Responding to comments and customer queries in a timely manner
• Set and implement social media and communication campaigns to align with marketing strategies
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing and Communications teams to ensure brand consistency
• Build relationships with customers, potential customers and industry professionals
• Assist and execute daily office operations for Loft
• Coordination with local vendors and Admin for upcoming events
• Passion to work a startup ecosystem and the ability to identify and help cross pollination across businesses.
• Responsible for greeting prospects and clients as they arrive and maintain a welcoming environment.
• Develop a unique client culture through organizing client events and other activities
• Manage daily accounting for accounts payable and accounts receivable
• Coordinate with Admin and maintenance crew to uphold cleanliness standards and physical upkeep of the real estate
• Market and network, both online and in-person to drive leads
• Conduct sales tours to execute on sales strategy and maintain high occupancy
• Lease office space and address tenant concerns and be the go-to person for our members
• Orient first-time members and short-term customers
• Curate community programs offering value added events
• Coordinate with IT, HR, Accounting and Legal departments on behalf of members
• Contribute to social media, outreach, newsletters, as well as explore possible partnerships
• Provide outstanding customer service
• Resolve member issues with professionalism and patience
• Devise and execute local marketing strategies to generate leads

Key Competencies:

• Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required
• Proactive in problem solving and able to work under own initiatives
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Exceptional customer service skills
• Ability to act upon own initiative
• Ability to anticipate clients’ needs

• Bachelor's degree in Marketing or equivalent
• 4-5 years of work experience in events, marketing, customer service or business operations
• Strong work experience in Sales and Lead Generation.
• Experience with events management
• Monitoring and reporting of marketing and communications, including social media
• Excellent verbal and written communication skills
• Advanced Microsoft Office Suite skills
• Self starter who has the ability to work independently
• Exceptional organizational and multitasking skills
• Excellent knowledge of MS Office, Google Apps, Slack, Salesforce and etc.