Social Media Customer Care
Asetku
- Kota Jakarta Pusat, Indonesia50C, Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta PusatDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 2 years ago
2021-11-27T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Being responsible for responding to every message and comment on all social media platforms
- Providing correct information to all customer inquiries related to the company
- Handling and monitoring customer’s complaints from social media and solve the problem
- Coordinating with CS team, PR, or any related division to solve the problem and inquiries
- Communicating courteously and effectively to understand issues from the customer's perspective
- Making reports for all questions and problems that come in via social media
- Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
- Following and aware of any corporate information update
- Contributing to the creative content on social media if needed
Trình độ tối thiểu
- Candidate must possess at least Bachelor's Degree in Communication/Advertising/Design/Creative Multimedia or other related major.
- At least 1 year of working experience in customer service or social media
- Experience and familiar with social media platforms (Facebook, Instagram, Youtube, Twitter, Google)
- Strong copywriting skill and problem-solving skill
- Strong analytical and critical thinking skills
- Passion for delivering a great customer experience
- Excellent verbal & non-verbal communication
- Excellent written and spoken English
Đặc quyền và lợi ích
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Paid Holidays
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia
- Ngành nghề
- Financial Services
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.asetku.com/#/
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Về Asetku
Asetku was founded in 2017. As a P2P lending platform for lender to fund easily through mobile phone, Asetku has built strategic partnerships with Mobile Operators, Digital Marketplace, Payment Gateways, and Merchants over our maiden years.
Currently being the only official P2P lending platform of AKULAKU marketplace platform, we provide a selection funding Products starts with various range of tenors and return up to 22%.