Process Improvement Lead (BPO, Software)
Amdocs Philippines Inc.
- Taguig, Philippines23/F Eco Tower Building, 32nd Street corner 9th Avenue, BGC, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2016-11-16T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Leading and managing engagement with multiple clients.
- Leveraging Consulting Practice methodologies and consulting intellectual property to achieve business objectives.
- Supports the sales process by leveraging experience and business insights to help the customer understand the value that Amdocs provides through its consulting and software solutions
- Builds and maintains relationships with internal and external customers
- Develops expertise, supports and contributes to practice development in one or more areas.
- Responsible for the delivery of several components of business change programs
- Supports various project aspects such as schedule, budget, risks, deliverables, etc
- Manages a consulting team, external contractors, Amdocs matrix teams, and/or customer personnel in a matrix manner
- Expected to move to different engagements and develop their experience
- Contact center knowledge (+CRM Preferred) so that he is able to co-ordinate the process improvement and implementation teams.
- Scoping of the process improvement areas and technical improvement items.
- Process modelling on ASOM.
Trình độ tối thiểu
- Bachelor’s degree holder
- 6+ years total work experience
- Strong knowledge and experience in call center operations
- With previous experience as a Process Consultant in a BPO preferred, with customer-facing experience
- Proven track record of meeting deadlines and driving deliverables
- Experience leading an autonomous stream within a large program, and potentially responsible for leading and overseeing resources in a matrix environment (matrix could contain one or more resources)
- Experience working as a process consultant in top-10 call centers of Philippines.
- Amdocs CRM Experience preferred.
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 23/F Eco Tower Building, 32nd Street corner 9th Avenue, BGC, Taguig, Metro Manila, Philippines
- Ngành nghề
- Computer Software / Engineering
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.amdocs.com/
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Về Amdocs Philippines Inc.
Amdocs is a leading software and services provider to the world's most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise, and intelligent operations.
Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.