Customer and Store Experience Associate
AIRR LABS
- Quan Mot, VietnamQuan Mot, Ho Chi Minh City, VietnamQuan MotHo Chi Minh CityVietnamVietnam
- Toàn thời gianFULL_TIME
Đã hết hạn 2 years ago
2022-10-29T00:15:57.532995+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Execute and manage perfect store on-line experience for assigned brands across various platforms.
- Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
- Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
- Ensure freshness of content across all online channels to ensure high customer engagement
- Manage and maintain consistent online brand experience across different platforms.
- Analyze online customer behavior to ensure customer experience determines store design choices.
- Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
- Manage all consumer communication across ecommerce platform and social media.
- Identify and assess customers’ needs to achieve satisfaction and product conversion.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Knows our products inside and out so that you can answer questions.
- Communicates and coordinates with internal team as necessary.
- Ensure customer satisfaction and provide professional customer support.
Trình độ tối thiểu
- Bachelor’s degree
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze multiple data sets
- Attention to detail
- Basic Photoshop & copywriting skills
- Ability to build rapport and collaborate with others within the company and externally
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- 29A Lim 3, Nguyen Dinh Chieu street, Da Kao ward
- Ngành nghề
- Business Consulting
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://www.airrlabs.com/
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Về AIRR LABS
AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.
We are looking for young, curious, and highly-motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have:
• Strong interpersonal and communication skills and enjoy working in a collaborative team
• Innovative, analytical, and problem-solving mindset
• High accountability to deliver results to a high-standard
• Ability to manage complex projects and teams with attention to detail
• Proactive and positive attitude to thrive in a fast-paced work environment