IT Manager | Hybrid Setup
Affinity X
- Quezon City, Philippines4F, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Job Summary:
This person will be responsible for managing and overseeing the overall IT Helpdesk services team which will support the IT operations and maintaining the integrity of all IT-related equipment and resources.
Duties and Responsibilities:
- Lead and Manage the IT helpdesk team of both India and Manila sites.
- Delegate tasks and Service Requests Tickets in accordance to priority, and availability of staff.
- Oversees the department’s KPIs, plans, personnel, time/schedule, project execution and completion.
- Keep up to date with new trends, practices, information, networks which can become beneficial to the organization.
- Research and recommend innovative, and where possible, automated approaches for system administration tasks.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, systems, and key processes, reviewing system and application logs.
- Supervise the IT Assets monitoring and updating including but not limited to, Workstations, Monitors, Printers, Tablets, and all IT-related equipment to make sure they are working properly and getting regular maintenance.
- Provide support per requires from various constituencies. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Perform periodic performance checks and capacity planning.
- Be available for emergencies and have open communication 24/7.
- Send regular executive reports to upper management.
Trình độ tối thiểu
- Bachelor's Degree in Engineering, MIS or related field.
- Minimum of 5 years of managerial experience
- With experience in overseeing teams with complex IT technologies
- Fast learning and well-developed analytical thinking, design thinking and problem-solving skills
- Any technical certifications a plus
- Experience in an organization with ISO 9001 and 27001 certifications is an advantage
- Excellent written and oral English communications skills
- Ability to drive and motivate team members.
- Willing to work during night shift
Đặc quyền và lợi ích
- Work from Home
- Life Insurance
- Medical / Health Insurance
- Maternity & Paternity Leave
- Paid Holidays
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Delta Bldg. UP AyalaLand Technohub, Quezon City
- Ngành nghề
- Marketing / Advertising / Sales
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.affinityx.com/
Về Affinity X
AffinityX is the leading white-label creative and marketing services partner for companies that serve SMBs. We help our clients drive new revenue by offering everything their customers need, from physical to digital, logos, print ads, websites, online ad campaigns, and much more. We deliver world-class design and turnarounds in as little as four hours, all at a price SMBs can afford. The world's best SMB-focused companies depend on our technology, processes, and insights to secure their success.