Virtual Assistant Patient Concierge  

Job Purpose

The Patient Concierge Healthcare Virtual Assistant’s primary responsibilities are to increase patient satisfaction by providing exemplary customer service to promote growth, retention and loyalty among patients. You will work with patients by phone, email and text to support patients in various aspects. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.

Responsibilities

• Receive all inbound calls to close Leads wanting to receive treatments at our clinic
• Call, email, and use various communication forms to identify the validity and potential of the lead
• Receive all inbound calls to answer questions – fact find and qualify lead/route to appropriate team member if needed
• Enthusiastic, persistent, friendly and professional on the phone
• Implement training material throughout calls
• Work with patients to ensure they are satisfied with the services provided
• Provide excellent service to our patients and apply effective troubleshooting techniques under pressure
• Encourage happy patients to send us their success stories
• Share patient success stories during daily company meeting
• Implement our CARE system to follow-up with our patients to provide 5 star service

Work Shifts: Central Standard Time

Full-time = Monday - Thursday (8am -12pm, 2pm-6pm) and Friday (8am-12pm, 1pm-5pm)

To Apply:

• email us your resume (in pdf format only)
• and a 60-second video of yourself, sharing the 3 most important things you would want in your perfect job

• Thrives in a fast-paced environment
• Desire to help others
• Competent Problem Solver
• Detail Oriented, and Organized
• Adaptability – adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
• Inspire the trust of others; work with integrity and ethically; uphold organizational values
• Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decision
• Demonstrates persistence and overcome obstacles; measures self against standard of excellence
• Medical terminology background is preferred
• Customer Service & Sale experience preferred
• Technical aptitude with the ability to learn software programs quickly

Computer and Internet Requirements:

• Fast and reliable wired internet connection of not less than 10 Mbps
• Secondary and Tertiary Back up Internet
• Dual Monitor - 1st day of Training
• Intel Core i3 or higher Operating System with at least 8gb RAM
• Excellent quality headset with microphone, and a working webcam