Customer Service Support  

Get hired and enjoy a joining bonus when you become part of Accenture! We're offering up to Php50,000 joining bonus* to all successful hires.

The work:

• Voice Support
  • Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
  • Provide an appropriate solution to resolve issues
  • Provide post-purchase order support and order modifications for requests.
  • Remotely assist and setup purchased devices
  • Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.
  • Perform activation assistance, cancellation, enrollment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits
  • Covers all products including Desktop support

• Chat Support
  • Provide Level 2: Remote Support which includes Compute Tune-up, Data Transfer, Device Set-up, Diagnostic and Repair, New Computer Set-up, Quick Service, Software Installation, Software Troubleshoot, Subscription Software Service, Printer Troubleshoot, Printer Set-up, Wireless Network, Add Device to an Existing Network, Windows Install
  • Making outbound calls to clients requesting for call or call back for disconnected sessions.
  • Take at least 3 to 4 sessions at a time to set minimum expectations.
  • Flexible in both schedule and workload. Able to work a minimum of 35 hours each week, maintaining a variable work schedule that includes days, evenings, weekends, and holidays.
  • Maintains high levels of professionalism, courtesy and service throughout all client interactions
  • May be called upon to perform repairs, upgrades, and applicable installations to client machines depending on workload and demand
  • Provide information and answers to clients regarding products
  • Documents all client connects in a customer relationship management system

Here’s what you’ll need:

• Open to all courses and fresh graduate.
• Good verbal and written communications skills. Strong phone and verbal communication skills.
• Preferred minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account.
• Must be willing to work five (5) days onsite in Eastwood or Mandaluyong and rotating schedule.
• Preferably has basic MS knowledge.
• Preferably has Windows and Mac troubleshooting skills.