IT Operations Associate | Entry Level | For Pooling  

This position is in office-based work set-up with shifting schedules and will be doing end to end support with calls. Office location will be discussed on a later part of the recruitment process. For any questions or clarification, please contact your assigned recruiter.

• Address incident and service request tickets
• Provide on call support
• Maintain administrator level remote access on our supported servers
• Automated monitoring of server availability, capacity and performance
• Operating systems configuration changes
• Implement change requests in the Unix environment
• Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, network and Cloud
• Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
• Support incident identification, prioritization, and resolution activities
• Participate in automation and other continuous improvement initiatives

• Bachelor's Degree in Computer Engineering, Information Technology or other related courses
• Fresh Graduates
• Knowledgeable in Back Up and Recovery Management and Server Operating Systems
• Knowledgeable in Network administration, operations & maintenance troubleshooting
• Knowledgeable in Service Support, Service Delivery, IT Service Management, IT Operations