Accenture Cebu | Workforce Management Associate  

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Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks:

• You will be responsible in real-time adherence and queue management for business operations and monitoring and managing site activities to support client/account service level agreements.
• You will ensure that scheduled team logins/ logout on time, and managing, controlling, and reporting non-adherence to schedules.
• You will be managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements.
• You will be the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.

What are we looking for?

• Open to college graduates, college undergraduates and associate degree graduates with related work experience
• Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
• Amenable to work in Cebu City
• Willing to go back on-site once recalled

Good to have skills:

• Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
• Familiarity with DANER approach in monitoring real time activities