Workforce Management | Cebu
Accenture Philippines
- Cebu City, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
The Workforce Management/ Real Time Associates are responsible for driving delivery and optimizing team performance by working closely with clients and working on achieving their goals. Tasks may also include:
- Real-time adherence and queue management for business operations
- Monitoring and managing site activities to support client/account service level agreements
- Ensuring scheduled team logins/ logout on time, and managing, controlling and reporting non-adherence to schedules.
- Managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements
- Being the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.
Why join Accenture?
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
Trình độ tối thiểu
What are we looking for?
- Bachelor’s degree holder
- At least 6 months to 2 years working experience in Workforce Management and a working knowledge of using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
- Must be familiar with DANER approach in monitoring real time activities.
- Knowledgeable in using Microsoft Excel.
- Knowledgeable on monitoring real time agent adherence and escalate to proper channels
- Willing to work in Accenture Cebu
- Willing to go back on-site once recalled
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- 16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 100 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.