Instructor Analyst | Accenture Cebu
Accenture Philippines
- Cebu City, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Responsibilities:
1. Training Needs Analysis
- Conduct training needs analysis and assessment
- Training Design and Development
- Identify key effectiveness measures prior to content development.
- Responsible for content research, outline creation, development of training evaluation measures, training materials creation, knowledge assessment
2. Training Delivery
- Monitor progress of trainees by tracking performance indicators
- Manage training calendar by making sure that all classes have faculty members assigned
- Monitor trainer performance by tracking End-of-Course evaluation scores
- Coach and mentor other trainees and internal and external trainers
- Conduct trainer audit by observing other trainers facilitating BPO capability Development programs
3. Training Evaluation
- Gather data from operations to measure training program effectiveness
- Prepare training reports like training effectiveness measures, training completion reports, etc.
- Analyze training effectiveness scores and propose improvement initiatives
Trình độ tối thiểu
Qualifications:
- Graduate of any bachelor’s degree course
- At least 1 year experience as an American English comms trainer/coach in a BPO customer service environment
- Candidates with training experience in a non-BPO experience are welcome to apply
- Excellent English communication skills on both written and verbal
- Willing to work in Accenture Cebu
- Willing to go back on-site once recalled
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Education and Training
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 20 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.