BPO Operation Senior Trainer | Accenture Ilocos  

Development Training Analyst is responsible for the design, development, and delivery of various capability development programs in the BPO workforce; primarily focusing on communication, professional development, delivery skills, and leadership skills.

1. Training Needs Analysis

• Conduct training needs analysis and assessment
• Conduct pre-training study and assessmentsa

2. Training Design and Development

• Identify key effectiveness measures prior to content development.
• Responsible for content research, outline creation, development of training evaluation measures, training materials creation, knowledge assessment

3. Training Delivery

• Deliver AL Capability Development programs
• Monitor progress of trainees by tracking performance indicators
• Manage training calendar by making sure that all classes have faculty members assigned
• Conduct Train-the-Trainer sessions for AL Capability Development programs and certify both internal and external trainers
• Monitor trainer performance by tracking End-of-Course evaluation scores
• Coach and mentor other trainees and internal and external trainers
• Conduct trainer audit by observing other trainers facilitating BPO capability Development programs

4. Training Evaluation

• Gather data from operations to measure training program effectiveness
• Prepare training reports like training effectiveness measures, training completion reports, etc.
• Analyze training effectiveness scores and propose improvement initiatives

• Bachelor's degree holder
• Must have at least 5 years of experience in Training and Development
• Training needs analysis, design, and development experience is an advantage
• Comfortable in data analysis and use of basic statistical tools and report generation
• Excellent issue management and problem solving skills
• Proficient in the use of MS Office applications like PowerPoint, Excel, Word