Workforce Management Associate
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The Workforce Services Associates / Real Time Analyst are responsible for driving delivery and optimizing team performance by working closely with clients and working on achieving their goals. Tasks may also include:
- Real-time adherence and queue management for business operations
- Monitoring and managing site activities to support client/account service level agreements
- Ensuring scheduled team logins/ logout on time, and managing, controlling and reporting non-adherence to schedules.
- Managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements
- Being the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.
Trình độ tối thiểu
- Bachelor’s degree holder
- At least 6 months to 1 year working experience and a working knowledge of using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
- Must be familiar with DANER approach in monitoring real time activities.
- Knowledgeable in using Microsoft Excel.
- Knowledgeable on monitoring real time agent adherence and escalate to proper channels
Kỹ năng cần thiết
- WorkForce Software EmpCenter Time and Attendance
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 50 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.