Credit and Collections Analyst  

• Manages and execute Order to Cash-Collection Helpdesk processes
• Support to maintain and improve service performance metrics reports, as required
• Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions
• Provide quality, cost effective service while looking at ways to contribute to process improvement
• May provide ad-hoc analyses and summaries of information as requested
• Will handle combination of back office Accounting and Collections work
• Client calls, collection trace, cleaning-up of accounts

• Graduate of any four-year course
• Voice with customer service experience is required
• Relevant Order to Cash-Collection Helpdesk experience is preferred
• Able to communicate well in English for verbal and written forms
• Analytical and fact-based decision-maker
• Ability to quickly identify issues and risks and provide recommendations
• Experience in team interactions and facilitation
• Detailed-oriented
• Experience in any of skills below is preferred but not required:

> Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)