Customer Service Representative (CSR) | French
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender-balanced workforce by 2025. Be part of the future workforce. Join us!
We’re looking for a Bilingual French Associate, what does it take to become one?
As a Bilingual French Associate, you will be responsible in doing the following tasks:
Customer Service for Payment Center operations using channels of phone, email and chat following the related existing procedures in which all transactions are in French Language.
Some of the roles and responsibilities of a Bilingual French Analyst while in the Project include:
- Perform customer support via phone, chat and email both in English and French Language.
- Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
- Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
- Coordinate with Mandarin counterparts using French language as the main language for communication.
- Perform other tasks that may be assigned by his/her team lead from time to time.
- Service channels: Inbound/Outbound phone, email & chat
Trình độ tối thiểu
We're looking for an experienced professional with the skill set below:
- Graduate of any four-year course or college undergrad with related work experience.
- English and French bilingual language proficiency is required
- Experiences in the following is a plus, but not required: Reporting, Customer Service Support, respond to queries (voice and query capability)
What we offer:
- Be part of one of the biggest and most stable organization in the world
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Flexible Working Arrangements
- Employee Stock Purchase Plan
- Healthy and Encouraging Work Environment
- Allowances
- Loyalty, Christmas Gift, Inclusion and Diversity Benefits
- Night Differential
- Retirement Plan
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en