BPO Workforce Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-10-30T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible for managing the WFM and AP/QA functional teams
- Overall management of the WFM and AP/QA cost structure and budget
- Support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
- Responsible for looking for opportunities to expand the WFM and AP/QA service offering into additional contracts
- Responsible for delivery on all contracts
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model
- Increase automation, standardization and off-shoring strategy for WFM and AP/QA
- Provide direction to WFM and AP/QA teams on cost to serve initiatives
- Responsible for driving operational maturity across all WFM and AP/QA teams
- Responsible for any cross-geography status or functional reporting for WFM and AP/QA
- Drives innovation between all WFM and AP/QA teams
- Accountable for keeping the Standard Delivery Solution updated
Trình độ tối thiểu
- Bachelor’s Degree in any field, preferably in Mathematics, Statistics, Computer Science, Information Technology or other related course
- 10 years experience in managing workforce operations with client and/or senior management interaction
- Expertise in capacity planning, forecasting, real-time management, reporting and scheduling are required
- Proficient in workforce management-related tools
- Good organizational, project management and presentation skills
- Excellent analytic and mathematical skills with ability to work with large amounts of data to identify trends and patterns
Tóm tắt công việc
- Trình Độ Công Việc
- Giám đốc/ Chuyên viên
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
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Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.