Team Lead
Accenture Philippines
- Cebu City, PhilippinesPioneer House, Cebu Business Park, Cebu City, Cebu, Philippines, Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-03-11T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Manage day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
- Conduct RCA to identify drivers impacting performance
- Work closely with Quality and Training team to improve team performance
- Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
- Provide and implements business-focused solutions in fulfillment of contractual obligations
Trình độ tối thiểu
- Graduate of any Bachelor’s degree
- At least 1 year supervisory experience in the BPO industry
- Strong problem-solving, project management, multi-tasking, organizational, and leadership skills
- Good English communication skills in both oral and written
- Willing to work on a shifting schedule and on holidays as needed
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Pioneer House, Cebu Business Park, Cebu City, Cebu, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 20 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
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Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.