ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
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(e.g,, Globe
Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Respond to requests for technical assistance</li>
	<li>Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action.</li>
	<li>Monitor and respond quickly and effectively to requests received</li>
	<li>Ability to identify and organize tickets according to priority and forward tickets to engineers and techs</li>
	<li>Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem</li>
	<li>Validate the set-up process</li>
	<li>Identify any trending issues or bugs whilst using strong problem-solving skills to resolve or escalate the matter quickly and efficiently</li>
	<li>Provide management with knowledge and an analysis of any existing issues, areas of concern and broadcaster feedback</li>
</ul>

Search Engine Technical Support Specialist | Fort Bonifacio, BGC

<ul>
	<li>Answers inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolves problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfills requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sells additional services by:
	<ul>
		<li>Recognizing opportunities to up-sell accounts.</li>
		<li>Explaining new features.</li>
	</ul>
	</li>
	<li>Maintains call center database by entering information.</li>
	<li>Keeps equipment operational by:
	<ul>
		<li>Following established procedures.</li>
		<li>Reporting malfunctions.</li>
	</ul>
	</li>
	<li>Updates job knowledge by participating in educational opportunities.</li>
	<li>Enhances organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service Executive

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

<ul>
	<li>Understand client’s brand and performance marketing objectives to ensure that all communications and activities are aligned</li>
	<li>Use our internal task management system to ensure on-time submission of all client deliverables, and quickly create new tasks that come out of client meetings and email/phone requests</li>
	<li>Maintain an internal “marketing brief” to capture all branding guidelines, tone of voice, competitor strategies and general instructions from the client that are documented by the sales team, and passed to the implementation team. This brief also collects all learning as the implementation progresses so that new team members quickly ramp, and so that we capture knowledge and never repeat marketing experiments that did not work previously</li>
	<li>Will work closely with the senior members of the Client Success Management team while managing the implementation team to drive business results for clients.</li>
	<li>Quickly earn trust and eventually be the single point of contact for each client</li>
	<li>Facilitate weekly client meetings to clearly explain performance metrics and ideas to improve</li>
	<li>Adhere to strict service level agreements for communication with clients</li>
</ul>

Account Executive

<ul>
	<li>Resolve customers' issues via one call resolution guidelines and/or escalated process.</li>
	<li>Handle communication on product recalls.</li>
	<li>Provide support and reassurance to clients and resolve any queries.</li>
</ul>

Sales and Marketing Knowledge

Customer Service Executive | Mandaluyong

<ul>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Produce call reports.</li>
	<li>Resolve problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Provide answers to clients by
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding the client through corrective steps.</li>
	</ul>
	</li>
	<li>Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.</li>
</ul>

Travel Reservations Executive

<ul>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Meet personal/team qualitative and quantitative targets.</li>
</ul>

Information Ordering

Email Support

Chat Support

Customer Service

Typing

Communication Skills

Data Encoding / Data Entry

Airline Ticketing Executive

Tradewings is a dynamic company, promoting enterprising and innovative travel products and services for its extensive local client base. Formed in 1996, Tradewings has grown into one of the leading independent wholesalers of global travel related products in the Philippines, serving the needs of local independent travel agencies with our reliable supplier network that offers a selection of international hotel accommodations and land arrangements at highly competitive prices.

The company started as a small tour operator to Europe &amp; the Mediterranean. As business flourished through the years, additional destinations were offered such as USA, Canada, Australia, New Zealand, Africa, India, China, Korea and other exotic destinations. Now we cater to your travel needs for almost every corner in the world as we continue to forge strong business links with our international suppliers to integrate our company’s promise of quality, affordability and flexibility.

Tradewings Tours and Travel Corp.

<ul>
	<li>Conduct sales calls and product updates to travel agents located in Mindanao region</li>
	<li>Establish rapport with the agents and attend to their FIT and Group booking requirements</li>
	<li>Assist the Company in formulating Sales &amp; Marketing strategies</li>
	<li>Assist the Company in other special projects (product update events, special promotions for agents, etc.)</li>
	<li>Assist Operations in handling requirements of the travel agencies</li>
	<li>Conducts market research</li>
	<li>Update the Management and Officers on the trends in the market and industry</li>
	<li>Escort outgoing groups abroad when necessary</li>
	<li>Assist the in-charge for visa processing when necessary</li>
	<li>Conduct/attend monthly meetings with the Sales Team</li>
	<li>Submit sales call plan and report every week to Management and Officers</li>
	<li>Generate quotations for requests from travel agents in the assigned region</li>
	<li>Monitor respective accounts and address client concerns</li>
	<li>Update agent database incl. but not limited to address, e-mail, company logo, birthday, etc.</li>
	<li>Ensure achievement of annual quota given</li>
	<li>Report directly to the Sales Manager</li>
</ul>

Account Executive | Mindanao

• Performs real time management analysis and execution of plans.

• Generate reports including variance of operational forecast to plan 
• Maintain a detailed record of activities, actions and impacts

• Develop budget and call/contact volume/work forecasts based on current and historical call/work volumes and patterns, handle time, productivity trends/patterns and all future call/work requirements 
• Analyze current and future call handling resources, attrition trends, learning curve, shrinkage, productivity factors, desk availability and shift requirements, to develop staffing plan.

Workforce Management Analyst

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Here at M2.0 Communications, we are storytellers who believe that there’s always more than one way to tell a story. We are focused on telling meaningful data-driven narratives alongside building the best communications team in the Philippines. Our differentiation lies in the robust support oﬀered by our diﬀerent service units, as well as our knowledge and experience in stakeholder management, technology, and business PR.

 

What started with just one employee in 2003, M2.0 now has a total of over 60 full-time staﬀers composed of a dozen manager/director level employees and more than 50 specialists that work together to go above and beyond the typical narrative. To stay at the forefront of data-driven storytelling, we are continuously in search of talents who will help us develop innovative products and services.

Is the role right for you?

We are seeking a highly motivated and experienced Strategic and Business Development Director to join our team. The ideal candidate will be responsible for driving the growth and expansion of our business through strategic planning, market analysis, and business development initiatives. This role requires a combination of strong leadership, strategic thinking, and business acumen to identify opportunities for growth and develop effective strategies to capitalize on them.

What are your responsibilities?

<ul>
	<li>Strategic Planning: Develop and implement strategic plans to drive business growth and achieve company objectives. Analyze market trends, competitor activities, and industry developments to identify opportunities for expansion.</li>
	<li>Business Development: Lead the business development efforts to acquire new clients and expand our client base. Build and maintain relationships with key stakeholders, including potential clients, industry partners, and influencers.</li>
	<li>Market Analysis: Conduct thorough market research to identify emerging trends, customer needs, and competitive threats. Utilize insights to inform strategic decisions and develop targeted marketing strategies.</li>
	<li>Proposal Development: Collaborate with the creative and account teams to develop compelling proposals and pitches for potential clients. Tailor solutions to meet the specific needs and objectives of each client.</li>
	<li>Revenue Growth: Drive revenue growth through effective client acquisition and retention strategies. Set ambitious sales targets and develop plans to achieve them, monitoring progress and making adjustments as needed.</li>
	<li>Team Leadership: Provide leadership and guidance to the business development team, fostering a culture of collaboration, innovation, and accountability. Mentor team members and support their professional development.</li>
	<li>Networking: Represent the company at industry events, conferences, and networking opportunities to raise awareness of our brand and build relationships with potential clients and partners.</li>
</ul>

Strategy and Business Development Director

<ul>
	<li>Provide value-added financial management, analysis, and advice to maximize the profitability of engagements.</li>
	<li>Advise/assist on forecast management activities (input collection, processing and report creation)</li>
	<li>Perform/assist with work plan reconciliation and reporting.</li>
	<li>Support and execute the account forecasting process, including ad hoc and internal stakeholder management requests.</li>
	<li>Execute all global and local statutory, tax, Internal Controls, and US GAAP requirements as described by policy to ensure full compliance.</li>
	<li>Perform Inventory and Receivables management, including monitoring of variances and follow-up on discrepancies.</li>
	<li>Execute/assist with balance sheet accountability, including tracking of capital assets and technology rental equipment, hardware/software costs, and other items.</li>
</ul>

Financial Management Analyst | Multinational IT Company

<ol>
	<li>Responsible for the process of finding, attracting and hiring talents for clients.</li>
	<li>Build long-term client relationships with clients.</li>
	<li>Communicate with clients to determine their hiring needs and implement strategies based on client needs.</li>
	<li>Create a candidate persona for each open position.</li>
	<li>Conduct confidential interviews and present detailed candidate profile summaries.</li>
	<li>Develop a sustainable candidate lead strategy.</li>
</ol>

Recruitment Consultant | Ortigas

<ul>
	<li>Respond to customers' inquiries and questions based on detailed product knowledge acquired (Beauty Care Products Account).</li>
	<li>Deliver excellent customer service at all times.</li>
	<li>Demonstrate effective writing skills (positions handling e-mails).</li>
	<li>Respond effectively in moderately stressful situation.</li>
	<li>Be responsible for life insurance, dental, and medical benefit.</li>
</ul>

Customer Service Executive | Bilingual

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Duties &amp; Responsibilities 

<ul>
	<li>Conceptualizing and monitoring of all online marketing strategies in reaching the company's objectives </li>
	<li>Increasing customer awareness, and developing a customer base through content advertising </li>
	<li>Strengthen brand management efforts using social networking sites, digital media, email marketing following Company directions and standards. </li>
</ul>

Marketing Officer

<ul>
	<li>Liaising with CHINESE guests and customers to resolve light complexity issues via phone and email on various topics.</li>
	<li>Providing accurate, valid, and complete information by using the right tools, methods, and processes.</li>
	<li>Ensuring a high level of customer service and a positive guest experience.</li>
</ul>

Mandarin Bilingual | Customer Service Executives | Alabang

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. 

As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. 

 ABS-CBN’s line of businesses include: 

•	Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. 
•	News and public affairs programs; News delivery platforms  
•	The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
•	Films  
•	Music  
•	Digital  
•	Live events and concerts  
•	Cable and broadband   

 
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: 

•	Service Orientation 
•	Meritocracy 
•	Excellence 
•	Teamwork and Partnerships 
•	Teaching and Learning 
•	Honesty, Integrity, and Respect


ABS-CBN Corporation

As an Account Executive, your primary responsibility for meeting digital sales targets by growing existing business, maximizing new business, capturing opportunity and supporting your team in achieving its goals. You will serve as the main link between our clients and the company and ensure that all our clients are highly satisfied. 

<ul>
	<li class="text-justify">Meet the set monthly, quarterly and yearly targets;</li>
	<li class="text-justify">Provide excellent customer service to our clients, and identify and solve client challenges proactively and creatively;</li>
	<li class="text-justify">Build strong relationships with customers and regularly update them on our products and services;</li>
	<li class="text-justify">Be a trusted business partner for our clients advertising needs by deeply understanding their business, products, and target market; </li>
	<li class="text-justify">Build business via prospecting and lead-generation; </li>
	<li class="text-justify">Effectively project manage campaigns from the preliminary stages, implementation to post-evaluation;</li>
	<li class="text-justify">Ensure a deep understanding of ABS-CBN digital properties and offers, and aligning them with clients’ business objectives and target markets.</li>
	<li class="text-justify">Provide timely and accurate information using the assigned sales/order management system </li>
	<li class="text-justify">Perform other duties assigned. </li>
</ul>

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