ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

FaceBook 
Messenger 

m.me/acesjobs 

https://www.facebook.com/acesjobs/ 

http://youtube.com/acesjobs 

 
Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Will handle entry-level bulk-hiring requirements of Customer Service professionals</li>
	<li>Identify, source and recruit Customer Service Professionals for the job requirements of our partner BPO / Call Center clients</li>
	<li>Conducts Initial &amp; Final Screening of candidates for Call Center Agent positions via Group or Individual Interviews</li>
	<li>Conducts ACES and Client approved tests to qualified candidates for Client Endorsements</li>
	<li>Conducts and Provides Coaching to All Endorsed Candidates to ensure that candidate has proper understanding of the Role they are profiled for</li>
	<li>Takes ownership over Endorsed Candidates (Endorsement Stage to Completing 3 months of Employment)</li>
	<li>Attends to pertinent related activities and administrative tasks</li>
</ul>

Recruiter | Dayshift | Ortigas

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Handle entry level bulk hiring requirements of Customer Service professionals</li>
	<li>Identify, recruit and endorse Customer Service Professionals to our partner BPO / Call Center clients</li>
	<li>Conduct Initial &amp; Final Screening of candidates for Call Center Agent positions</li>
	<li>Takes ownership over Endorsed Candidates until onboarding</li>
	<li>Attend to Pertinent Related Activities</li>
</ul>

Recruitment Admin Associate | Day Shift | Pasig

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Position: E-commerce Head

Job Summary: The E-commerce Head is responsible for developing and executing the company's online sales strategy, overseeing the day-to-day operations of the e-commerce platform, and driving revenue growth in the Retail Apparel and Fashion Company. They will lead a team of professionals and work collaboratively with various departments to ensure the successful implementation of online sales initiatives.

Key Responsibilities:

<ol>
	<li>E-commerce Strategy Development:

	<ul style="list-style-type: disc;">
		<li>Develop and implement a comprehensive e-commerce strategy aligned with the company's business objectives.</li>
		<li>Analyze market trends and competitor strategies to identify opportunities for growth and innovation.</li>
	</ul>
	</li>
	<li>E-commerce Website and Marketplace Management:
	<ul style="list-style-type: disc;">
		<li>Responsible for increasing overall category sales and viewership of the company’s e-commerce websites and e-commerce marketplace/stores.</li>
		<li>Increase the e-commerce presence including developing new e-commerce marketplace stores</li>
		<li>Oversee the design, functionality, and user experience of the company's e-commerce website</li>
		<li>Ensure the website is optimized for SEO, mobile responsiveness, and user-friendliness.</li>
		<li>Collaborate with the IT team to maintain website security and performance.</li>
	</ul>
	</li>
	<li>Product Catalog Management:
	<ul style="list-style-type: disc;">
		<li>Manage the online catalog, including product listings, descriptions, and pricing.</li>
		<li>Collaborate with the merchandising team to ensure a diverse and appealing product assortment.</li>
		<li>Implement effective inventory management strategies.</li>
	</ul>
	</li>
	<li>Digital Marketing and Promotion:
	<ul style="list-style-type: disc;">
		<li>Develop and execute digital marketing campaigns to drive traffic and sales.</li>
		<li>Utilize various online marketing channels, such as PPC advertising, email marketing, social media, and influencer partnerships.</li>
		<li>Monitor and analyze campaign performance to optimize ROI.</li>
	</ul>
	</li>
	<li>Customer Experience Enhancement:
	<ul style="list-style-type: disc;">
		<li>Focus on enhancing the overall customer experience, from website navigation to post-purchase support.</li>
		<li>Gather and analyze customer feedback to make improvements.</li>
		<li>Implement personalization strategies to cater to individual customer preferences.</li>
	</ul>
	</li>
	<li>Analytics and Reporting:
	<ul style="list-style-type: disc;">
		<li>Use data analytics tools to track key performance metrics, including conversion rates, traffic, and revenue.</li>
		<li>Generate regular reports for management and make data-driven recommendations.</li>
	</ul>
	</li>
	<li>Team Leadership:
	<ul style="list-style-type: disc;">
		<li>Recruit, train, and manage a team of e-commerce professionals, including web developers, digital marketers, and customer support staff.</li>
		<li>Foster a collaborative and high-performance work culture.</li>
	</ul>
	</li>
	<li>Compliance and Security:
	<ul style="list-style-type: disc;">
		<li>Ensure compliance with local e-commerce regulations and industry standards.</li>
		<li>Maintain the security of customer data and online transactions.</li>
	</ul>
	</li>
</ol>

E Commerce Senior Manager

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Conducts Initial Screening of candidates</li>
	<li>Conducts ACES and Client approved tests to qualified candidates for Client Endorsements</li>
	<li>Orients all endorsed candidates to ensure they have a proper understanding of the Role they are profiled for</li>
	<li>Takes ownership over Endorsed Candidates</li>
	<li>Attends to Pertinent Related Activities</li>
</ul>

Process Management 

<ul>
	<li>In the position to make recommendations in order to improve current processes</li>
	<li>Involvement in new hire orientation</li>
</ul>

General Requirements:

<ul>
	<li>Will assist in hiring requirements for various levels - entry level, multilinguals up to mid to C-levels</li>
	<li>Identify, source and recruit for the hiring demands of our partner BPO / Call Center clients</li>
</ul>

Recruitment Staffing Officer | Mandaluyong | Day Shift

Greenfield Marketers One is a subsidiary of Greenfield Development Corporation that exclusively handles all real estate properties such as Residential Subdivisions, Condominium Units, Commercial &amp; Industrial. 

One of the country’s most diversified real estate companies, Greenfield Development Corporation is rapidly expanding through aggressive development in the areas of industrial, commercial, residential, recreational and infrastructure projects. 

With its 50-year history of stability, reliability and relentless pursuit for excellence, Greenfield Development Corporation, through the numerous peaks and troughs of the property business cycle, has stood firmly on solid ground. Anchored by vast landholdings, financial strength, strategic alliances and supported by world-renowned consultants and a dedicated team of professional managers and associates, Greenfield has provided the foundation for some of the Philippines’ most innovative projects: Ayala Greenfield Estates, Greenfield City Sta. Rosa, Pavilion (formerly Edsa Central), Greenfield District Mandaluyong, EDSA Metro Rail Transit3, Edsa Central Station, Paseo de Sta. Rosa, Greenfield AutoPark, Sta. Rosa Country Market, Lexington Garden Village, Hillsborough, Manila Southwoods and San Antonio Heights.  

As Greenfield continues to grow and develop its land-holdings, its commitment remains: to leave the land nurtured by its principals as a legacy for future generations. Greenfield recognizes itself as stewards of these tracts of land and is committed to turning these precious resources into vibrant, living communities that will be "ours for generations".

Greenfield Marketers One

As Sales Director, you are expected to attain…

<ol>
	<li>Sales revenue and pipeline management: Achieve and exceed monthly sales target as stated by the Company. Develop and execute a strategic plan to achieve sales target.</li>
	<li>Team management: Recruit, train, and develop sales team members.</li>
	<li>Learning and Development: Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.</li>
	<li>Regular visits: Conduct site viewing/tripping on a regular basis.</li>
</ol>

Performance Management and Coaching

Persuasion and Negotiation

Training Facilitation

Sales and Marketing Knowledge

Recruiting Wizard

Leadership skills

Closing Sales

Sales Manager

We’re using an IT industry solution to transform the process of recruitment management in different industries. Elite Talent Recruit is committed to building a culture that advocates diversity, inclusivity, and growth.  If you are a talented, output-driven individual that shares our values, feel free to submit your application.


Elite Talent Recruit

Job Summary:

Your expertise in paid media will be pivotal in helping us expand our brand presence and drive conversions through strategic online advertising.

Responsibilities:

<ul>
	<li>Media Strategy: Develop and execute paid media strategies that align with the company’s marketing objectives and target audience.</li>
	<li>Platform Expertise: Manage advertising campaigns on platforms such as Google Ads, Facebook, Instagram, and other relevant digital advertising channels.</li>
	<li>Budget Management: Allocate and optimize advertising budgets to maximize ROI and achieve campaign KPIs.</li>
	<li>Ad Creation: Collaborate with the creative team to develop compelling ad creatives and landing pages that drive conversions.</li>
	<li>A/B Testing: Implement and analyze A/B tests to optimize ad performance and landing page effectiveness.</li>
	<li>Audience Segmentation: Utilize audience targeting and segmentation strategies to reach the right customers at the right time.</li>
	<li>Performance Analysis: Monitor, analyze, and report on the performance of digital advertising campaigns, providing insights and recommendations for improvement.</li>
	<li>Keyword Research: Conduct keyword research and optimize ad copy to enhance search engine marketing (SEM) efforts.</li>
	<li>Competitor Analysis: Stay informed about industry trends and competitor strategies to inform campaign optimizations.</li>
</ul>

Media Buyer | Remote

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Detail of Principal Accountabilities and Project Deliverables 

<ol>
	<li>Meet identified targets for each week (initial target of at least 1 successful hire per week)</li>
	<li style="list-style-type: none;">
	<ol style="list-style-type: lower-alpha;">
		<li>Closely coordinate with HR Officers for sourcing requirements, including the review of job descriptions.</li>
		<li>Identify various sources of recruits, using both traditional and non-traditional sources.
		<ol style="list-style-type: lower-roman;">
			<li>Effectively use existing employment website i.e. Kalibrr.</li>
			<li>Conduct targeted sourcing, which shall include passive potential candidates.</li>
			<li>Source for potential partnerships/tie-ups with identified institutions such as cooperatives, Universities, professional associations, among others for endorsement to the WSB Section Head.</li>
		</ol>
		</li>
		<li>Conduct initial screening and interviews ensuring alignment of potential candidate profiles with the requirements and realities of the job.</li>
		<li>Coordinates with the HR Officers on the shortlisted candidates that may be endorsed to the hiring units.</li>
	</ol>
	</li>
	<li>Provide daily/weekly status updates and other reports, as needed.</li>
	<li>Build applicants’ database to continuously provide “supply” to various recruiting requirements.</li>
	<li>Provide recommendations to further improve sourcing strategies.</li>
	<li>Other tasks related to sourcing.</li>
</ol>

Sourcing Specialist | Project Engagement

Job Summary:

As a Shopify Web Developer, you are expected to break the norm and make Shopify do things it's not supposed to do. Your role is crucial in enhancing our online store, ensuring it’s user-friendly, and maintaining its seamless operation. By stretching the boundaries of Shopify's capabilities, you will collaborate closely with our marketing and design teams to create an engaging, cohesive, and innovative online brand presence. Your ability to think outside the box and implement creative solutions will drive our online retail platform to new heights.

Responsibilities:

<ul>
	<li>Develop, test, and deploy dynamic and responsive web pages and features</li>
	<li>Customize Shopify themes and create custom Shopify themes to meet design requirements</li>
	<li>Optimize the website for speed, SEO, and overall performance</li>
	<li>Troubleshoot and resolve issues related to the website, including user interface issues, and ensure cross-browser compatibility</li>
	<li>Collaborate with cross-functional teams (e.g., marketing, design, and operations) to ensure a consistent brand representation</li>
	<li>Manage and maintain the technical aspects of the Shopify platform, including app integrations</li>
	<li>Monitor website analytics and make necessary adjustments to optimize performance</li>
	<li>Stay updated on emerging technologies and industry trends to keep our platform modern and competitive</li>
</ul>

Shopify Web Developer | Remote

Job Summary:

We are seeking a skilled Senior Frontend Developer proficient in modern web development, specializing in crafting user-centric web applications using React/React Native, TypeScript, and Google Firebase. The ideal candidate should have a strong foundation in web technologies, an aptitude for problem-solving, and a passion for staying updated with the latest front-end trends.

As the Senior Frontend Developer, you will not only contribute to development projects but also lead and manage a team of frontend developers, providing guidance, mentorship, and support to ensure project success.

Responsibilities:

<ul>
	<li>Build responsive and user-centric web applications using React/React Native and TypeScript.</li>
	<li>Utilize web technologies such as HTML/CSS, Sass, and Next.js for front-end development.</li>
	<li>Integrate with Firebase/Firestore for backend functionality and data management.</li>
	<li>Lead and manage a team of frontend developers, providing guidance, mentorship, and support to ensure project success.</li>
	<li>Contribute effectively to front-end development projects, meeting project requirements and deadlines.</li>
	<li>Apply problem-solving skills to address challenges within projects.</li>
	<li>Collaborate within an agile environment, working effectively in team-based project settings.</li>
	<li>Stay updated with the latest advancements in frontend technology.</li>
	<li>Demonstrate a responsible work ethic and an interest in efficient cloud service utilization, possibly exploring Google Cloud.</li>
</ul>

Senior Frontend Developer | Remote

Job Summary:

We are seeking an exceptional Accounting leader to assume a crucial role in overseeing the financial integrity and efficiency of our accounting operations. You will be responsible for managing the company's financial processes, ensuring compliance with accounting standards, and providing strategic guidance to optimize financial performance. This position demands a seasoned accounting professional with a keen eye for detail, strong leadership skills, and a dedication to driving excellence.

Responsibilities:

Financial Reporting and Compliance:

<ul>
	<li>Oversee the preparation of accurate and timely financial statements, including balance sheets, income statements, and cash flow statements.</li>
	<li>Ensure compliance with GAAP (Generally Accepted Accounting Principles) and other relevant accounting standards in all financial reporting activities.</li>
	<li>Coordinate with external auditors to facilitate the annual audit process and address any audit findings or recommendations.</li>
	<li>Partner with the FP&amp;A team to manage financial modeling and forecasting including cash planning.</li>
	<li>Execute timely month end and year-end closing processes</li>
	<li>Prepare and review financial statements ensuring accuracy and compliance</li>
	<li>Manage annual financial audits to ensure audits are completed on time and within budget</li>
</ul>

Internal Controls and Risk Management:

<ul>
	<li>Establish and maintain effective internal controls to safeguard company assets and ensure the accuracy of financial records.</li>
	<li>Identify and assess financial risks, and develop strategies to mitigate risks and strengthen internal controls.</li>
	<li>Monitor compliance with internal control procedures and implement improvements as needed to enhance efficiency and effectiveness.</li>
</ul>

Accounts Payable Management:

<ul>
	<li>Supervise the accounts payable function, ensuring timely and accurate processing of invoices and payments.</li>
	<li>Review and approve vendor invoices, expense reports, and customer invoices, ensuring adherence to company policies and procedures.</li>
</ul>

Accounts Receivable Management:

<ul>
	<li>Supervise the accounts receivable function, collecting and reconciling payments due from customers within specified timeframes.</li>
</ul>

Tax Planning and Employee Compliance:

<ul>
	<li>Collaborate with tax advisors to develop tax strategies and ensure compliance with federal, state, and local tax regulations.</li>
	<li>Oversee the preparation and filing of tax returns, including income tax returns, sales tax returns, payroll tax, and other required filings.</li>
	<li>Stay informed about changes in tax laws and regulations and proactively address potential tax implications for the company.</li>
	<li>Manage Company/employee expenses and management of BambooHR.</li>
	<li>Manage the timely renewal and negotiation of insurance policies, including healthcare coverage.</li>
</ul>

Finance Controller | Remote

Job Summary:

We are looking for a Content Strategist who is passionate about content, copywriting, and brand strategy. You’ll help us come up with unique content ideas across social, web, email, and more. This role will be essential across our entire marketing department; jumping in wherever is needed.

Reports to Director of Brand Marketing.

Responsibilities:

<ul>
	<li>Coordinate developed brand content strategy.</li>
	<li>Collaborate with the social media coordinator to deploy paid and organic social media efforts. Provide social media support (copywriting, engagement, content creation etc.) as needed.</li>
	<li>Coordinate content needs with social media team and brand team.</li>
	<li>Assist with content marketing efforts to create high-converting ads, landing pages, and emails, especially video creatives on social media</li>
	<li>Working with project managers and team members to produce copy and wireframes.</li>
	<li>Researching and staying up to date on the latest developments in terms of search engine optimization, content trends, and consumer behavior</li>
	<li>Updating older content to meet new content standards</li>
	<li>Ensuring consistency across all content, from websites to social media channels and videos</li>
	<li>Repurpose content for multiple channels; including editing videos.</li>
</ul>

Content Strategist | Remote

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

The HR Coordinator supports the talent sourcing operations by facilitating inbound and outbound calls to reach prospective candidates. They network with relevant talent pools and manage constant engagements with them.

Key Responsibilities

<ul>
	<li>Function as the point of contact to build influential relationships with candidates during the selection</li>
	<li>Screen candidates for qualification and availability by obtaining necessary and detailed information through interviews</li>
	<li>Coordinate with recruiters and managers from various departments to take detailed briefs on role requirements</li>
	<li>Provide well-documented recruitment reports to the team and recommends improvements</li>
</ul>

Perks and Benefits

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay</li>
</ul>

​​​​​​​Why MedGrocer?

<ul>
	<li>Progress: To work on engaging and stimulating projects that enhance our client's health. You will be able to hone your skills in providing healthcare services and communication as you interact with a diverse and agile team</li>
	<li>Purpose: To create an impact in the digitally enabled tech platform in order to enhance the lives of thousands of Filipinos by providing accessible and end-to-end healthcare solutions</li>
	<li>People: To collaborate with a group of dynamic, passionate, and driven individuals from diverse backgrounds, from whom you will be able to learn how to expand and strengthen your skills</li>
</ul>

HR Coordinator | Makati

Job Summary:

As an FP&amp;A Analyst, you will play a pivotal role in maintaining and enhancing the multi-year financial model of the company. You will be responsible for ensuring accuracy, analyzing variances, and collaborating with team leaders to adjust projections based on actual performance. Your role will focus on constantly improving the model's robustness and usability while providing critical insights through variance analysis.

Responsibilities:

<ul>
	<li>Ownership of Financial Model: Manage and own the multi-year financial model of the company, ensuring its accuracy and reliability from a formulaic perspective.</li>
	<li>Projection Accuracy: Proactively assess and validate numbers and projections, reaching out to team leaders for discussions on adjustments based on actual performance, closely coordinating with the CFO.</li>
	<li>Model Enhancement: Continuously seek opportunities to enhance the financial model's accuracy, robustness, and usability, improving the quality of output available for decision-making.</li>
	<li>Update and Maintenance: Keep the financial model up-to-date based on the latest actual monthly numbers, ensuring alignment with current financial performance.</li>
	<li>Monthly Variance Analysis: Provide comprehensive monthly variance analysis between budget and actual figures, delivering insights and reports to various team members.</li>
	<li>Analyze financial data and prepare reports to support strategic decision-making for the company</li>
</ul>

FP&A Analyst | Remote

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Representative who will be responsible for handling customer inquiries, providing exceptional support, and managing order-related concerns on various social media platforms. The position requires proficiency in using Converse Digital or a similar customer service tool. As a key member of our Customer Care team, you will engage with customers, resolve issues, and contribute to the overall success of our customer service efforts.

Responsibilities:

<ul>
	<li>Respond promptly and professionally to customer inquiries on social media, manage channels for a positive experience, and collaborate with the marketing team for feedback.</li>
	<li>Assist customers with inquiries, coordinate with fulfillment for timely delivery, and process returns, refunds, and exchanges as per company policies.</li>
	<li>Maintain a positive and professional tone, offering product recommendations and information based on customer needs.</li>
	<li>Efficiently use Converse Digital or a similar tool for customer interactions, leveraging features to enhance communication and service.</li>
	<li>Identify and resolve customer concerns, escalating issues when necessary, and collaborate with cross-functional teams for complex issues.</li>
</ul>

Community Manager CSR | Remote

First Digital Finance Corporation (FDFC) is a fin-tech company building disruptive and innovative products in retail credit for Southeast Asia. 

The company operates BillEase, the top-rated, buy now pay later (BNPL) platform for merchants and their customers in the Philippines with more than 1m downloads.

Vision: Build financial services that delight and enable consumers

Mission: Use software and AI and to build financial products that are at least 10x better than status quo for our customers

First Digital Finance Corporation

Requirements 
 3+ years working as a UX researcher in a fast-paced environment. 
 Ability to share findings quickly and effectively. 
 Experience in all research-related tasks including, research, planning, executing, 
evaluating, analyzing, and iteration of research. 
 Proven competency in data analytics and qualitative aspects of UX research. 
 Experience in remote testing tools. 
 Strong commercial acumen with a positive, pragmatic attitude, and strong desire for 
creative problem solving.

Skills 
 Data Analysis: Be proficient in analyzing qualitative and quantitative data. 
 Empathy &amp;amp; Curiosity: Empathize with users to understand their needs and experiences. 
Curiosity to discover their behaviors and motivations. 
 UX research methods &amp;amp; software tools: Familiar with various UX research methods is 
essential and proficiency in select UX research software tools.

 Interpersonal Communication skills: Communicate findings effectively. 
 Critical thinking: Be able to identify problems based on findings and potentially provide 
possible solutions.

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