Third Party Formations is a leading company formation services provider specialising in limited company formations for entrepreneurs, start-ups and established businesses. With a focus on efficiency, compliance and client satisfaction, we simplify the limited company formation process, allowing our clients to focus on their business goals.

Third Party Formations

Position 
We are seeking a proactive and experienced Customer Service Executive to lead our dynamic Customer Service team. The ideal candidate will possess excellent leadership skills, a strong sense of customer service, and the ability to handle complex customer interactions. The Customer Service Executive will be responsible for overseeing the day-to-day operations of the Customer Service department, ensuring high levels of customer satisfaction, and managing a team of Customer Service Representatives.

Key Responsibilities: 
Team Management: Supervise and lead a team of Customer Service Representatives, provide guidance, training, and support to ensure exceptional customer service. 
Performance Monitoring: Monitor and evaluate the performance of Customer Service Representatives, provide feedback and coaching to improve efficiency and effectiveness. 
Customer Interactions: Handle escalated customer inquiries and complaints, resolve issues in a timely manner, and ensure customer satisfaction. 
Process Improvement: Identify areas for process improvement within the Customer Service department and implement effective solutions to improve service quality. 
Reporting: Prepare and submit regular reports to senior management on team performance, customer feedback, and service metrics. 
Training and Development: Develop and implement new employee training programs and provide ongoing training to existing employees to maintain high standards of service. 
Collaboration: Work closely with other departments such as Sales, Marketing, and Product Development to ensure a seamless customer experience. 
Compliance: Ensure the Customer Service team adheres to company policies, procedures, and industry regulations. 
Qualifications: 
Education: Bachelor's degree in Business Administration, Management, or related field. 
Experience: Minimum 3 years of customer service experience, including at least 1 year in a supervisory or management position. 
 
Benefits: 
Competitive salary 
Health, dental and vision insurance 
Paid time off and vacation 
Retirement plan options 
Professional development opportunities

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